AI insight
74% chance of a further slip within 45 days
From the SPI trend (0.87), the task closure rate and the open risks, the early-warning engine expects another slip unless the resource gap is closed.
Confidence82%
PRJ-2026-014At risk4ExecutionHybridIn progressDelivered by:Ministry of Communications and Information Technology
Unified Government e-Services Platform
Remove from watchlistOne platform for 68 citizen e-services in a single journey — civil-status records, documents, building permits, local fees — checking identity against the civil registry and linking the ministries through the national interoperability framework.
Project managerEng. Tarek Al-MardiniProject sponsorEng. Khaled Al-KayyaliProgrammeGovernment e-Services Programme
Early warning: 74% chance of slipping within 45 days
Budget (BAC)
SYP 2.2B
Actual cost
SYP 1.3B
60% of budget
Progress
58%Awaiting acceptance 23%
Estimate at completion
SYP 2.3B
+SYP 90M
SPI · CPI
0.87Schedule performance index · 0.870.96Cost performance index · 0.96
Forecast finish
2027-05-12
42 days behind baseline
ExecutionStage 4 of 5
Next gate:Closure31 March 2027
- Pre-start · CompletePre-start · Complete
- Gate into «Initiation»DecisionGoDate22 September 2024Initiation · CompleteInitiation · Complete
- Gate into «Planning»DecisionConditional goDate5 January 2025Planning · CompletePlanning · Complete
- Gate into «Execution»DecisionConditional goDate27 April 2025Execution · Current stageExecution · Current stage
- Gate into «Closure»DecisionNot held yetDate31 March 2027Closure · Not startedClosure · Not started
Project health across eight dimensions
A weighted index, not just percent complete; each dimension leads to the tab that explains it.
Health index
69
Needs watching
At risk
- Schedule64SPI 0.87 with two late milestones; launch forecast 42 days after baseline.At risk
- Cost81CPI 0.96; EAC SYP 2.25bn against 2.16bn approved.On track
- Risk63Two risks scored 16 (civil-registry and interoperability-framework interfaces, integration engineers), one escalated.At risk
- Scope70Two scope changes in review: SYP 46.25M and 21 days.At risk
- Quality82Automated coverage under 60%; accessibility findings on forms.On track
- Resources44Two vendor integration seats empty since 11 October, no replacement plan.Off track
- Stakeholders83A leading sponsor; resistance from the citizen service centres (hall readiness) and the civil-registry staff.On track
- Benefits66Satisfaction 74% vs 88% target; a transaction needing review takes 9.5 days vs 5.At risk
Index over the last six reports
−12
May to October 2026
- Resources from at risk to off track after two integration engineers left2026-10-11
- Schedule to at risk as the wave-1 milestone passed its date2026-10-01
- Stakeholders back on track after the committee approved the corrective plan2026-09-15
Copilot summary
Generated from the live project data
The project is at risk: 58% done against 67% planned; official launch now forecast for 12 May 2027 instead of 31 March.
The main cause is the vendor’s integration-engineer gap and a nine-day civil-registry test-environment outage, which pushed back the wave-1 and integration milestones.
Cost is broadly in control (CPI 0.96); EAC SYP 2.25bn, SYP 90M over.
Needed: approve CR-2026-012 for extra integration capacity — it recovers 12 days.
The project’s link, progress and status
How the project ties to the strategy, its progress counted from accepted deliverables, and its status history.
Strategic link
The main objective and initiative, the secondary links, and the project’s contribution to its initiative.
Main strategic objective· Axis: Governance & Digital TransformationSO-5.1Integrated digital government services for citizens
Main initiative
SI-5.1.1Unified government services
Contribution to the initiative81%
The project’s share of the initiative’s project budget (3 projects)
Secondary links
- Secondary objectiveSO-6.1Comparable public-service quality in every governorate
- Secondary objectiveSO-5.2Sound governance and effective follow-up of projects and data
- Supporting initiativeGovernment cloud & cybersecurity
- Supporting initiativeService projects in the governorates
- Annual work-plan line
- WP-2025-014
- Classification
- Strategic
Project progress from accepted deliverables
Project progress = the sum of the weights of deliverables accepted with a completion certificate; nothing counts before acceptance.
Counted
58%Awaiting acceptance 23%
Not handed in 19%
5 deliverables accepted
- Internal pilot: the core platform and three services30%
- Business requirements document10%
- Approved service-data classification register8%
- UX prototype6%
- Master test plan4%
3 deliverables under inspection or acceptance
- Wave 1 service package (24 services)14%
- Solution & integration design6%
- Change management & training plan3%
Corrective planCP-2026-01
Awaiting approvalOverdue: 1
Civil-registry and interoperability interfaces 40 days late, two vendor integration engineers withdrawn, and conflicting civil-status extract requirements between the governorate offices
Actions
1 of 6 done
Next: Approve a phased integration test plan instead of one big-bang test · Joud Hammami · 2026-10-25
Days won back
6 of 21
With the plan: 2027-05-12
Progress & earned value
6 of 12 milestones complete
Earned-value curve
Planned, earned and actual to the data date, cumulative, with the forecast cost tail
- Planned value
- Earned value
- Actual cost
- Estimate at completion
- Budget at completion
Budget & commitments
Commitments are 83% of budget
SYP1.3B/ SYP2.2BSYP90Mprojected overrun(4.2%)
- Actual spend
- SYP1.3B
- Committed
- SYP1.8B
- Approved budget
- SYP2.2B
- Estimate at completion
- SYP2.3B
Next milestones
- Wave 1 development complete (24 services)2026-11-12was 2026-09-30Late
- Civil registry & national interoperability integration complete2026-12-10was 2026-10-31Late
- Penetration test passed, security sign-off2027-01-28was 2026-12-15At risk
- User acceptance testing complete2027-03-14was 2027-01-31At risk
- Official launch of the unified government e-services platform2027-04-15was 2027-03-01At risk
Waiting on someone
14 approvals and 6 open actions on this project
Approvals & requests
From «My actions» for this project
- Approve the updated corrective plan for the unified e-services platform4 days leftWithin the time limitApproval
- Change request
- Update the response plan for the civil-registry / interoperability risk46 hours leftWithin the time limitRisk
- Document
Actions
6 open
- Vendor to submit a replacement plan for integration engineers within a weekEng. Tarek Al-MardiniIn 5 days2026-11-02High
- Ask the Ministry of Interior to extend the civil-registry test environmentEng. Lina Al-AttarDue tomorrow2026-10-29High
- Lift automated test coverage to 75% before UATJoud HammamiIn 23 days2026-11-20Medium
- Align the civil-record extract service in a joint workshop with the governorate officesHiba Al-ShamiIn 2 days2026-10-30Medium
- Prepare a load-test plan for the hosting environmentEng. Saleh Al-BakirIn 18 days2026-11-15Medium
- Update the corrective plan and present it to the Steering CommitteeEng. Tarek Al-MardiniIn 4 days2026-11-01High
Change requests
Cost and schedule impact
- Add an e-proxy service to act on someone else’s behalfApprovedCR-2026-001SYP−60M+18 days
- Add civil-record transfer & record merge to the first releaseIn reviewCR-2026-004SYP−46.3M+21 days
- Extend the government data centre hosting contract by six monthsSubmittedCR-2026-009SYP−28.8M−0 days
- Add vendor integration capacity for four monthsSubmittedCR-2026-012SYP−24.5M−12 days
Risks & impediments
11 open risks, exposure SYP 258.8M
Risk map
Probability
5Probability: Almost certain · Impact: NegligibleLow · Score 5Probability: Almost certain · Impact: MinorMedium · Score 10Probability: Almost certain · Impact: ModerateHigh · Score 15Probability: Almost certain · Impact: MajorCritical · Score 20Probability: Almost certain · Impact: SevereCritical · Score 25
4Probability: Likely · Impact: NegligibleLow · Score 4Probability: Likely · Impact: MinorMedium · Score 8Probability: Likely · Impact: ModerateMedium · Score 122Probability: Likely · Impact: MajorHigh · Score 16RSK-0001Civil-registry identity and interoperability interfaces not ready on timeRSK-0002Shortage of integration and back-end engineers on the vendor teamProbability: Likely · Impact: SevereCritical · Score 20
3Probability: Possible · Impact: NegligibleLow · Score 3Probability: Possible · Impact: MinorLow · Score 63Probability: Possible · Impact: ModerateMedium · Score 9RSK-0005Incomplete migration of open-request data from the ministries’ current systemsRSK-0007Citizen service centre staff resisting the new digital proceduresRSK-0010Mobile-app team competing with the platform for the same people2Probability: Possible · Impact: MajorMedium · Score 12RSK-0003Late sign-off of service requirements by the owning ministriesRSK-0006Possible critical findings in the pre-launch penetration testProbability: Possible · Impact: SevereHigh · Score 15
2Probability: Unlikely · Impact: NegligibleLow · Score 2Probability: Unlikely · Impact: MinorLow · Score 42Probability: Unlikely · Impact: ModerateLow · Score 6RSK-0008Late delivery of identity & access management licencesRSK-0011Updated government-services UX guide from the Ministry of Communications1Probability: Unlikely · Impact: MajorMedium · Score 8RSK-0004Government data centre hosting capacity exceeded at launchProbability: Unlikely · Impact: SevereMedium · Score 10
1Probability: Rare · Impact: NegligibleLow · Score 1Probability: Rare · Impact: MinorLow · Score 2Probability: Rare · Impact: ModerateLow · Score 3Probability: Rare · Impact: MajorLow · Score 4Probability: Rare · Impact: SevereLow · Score 5
12345
Impact
- Critical0
- High2
- Medium6
- Low2
Top risks
- 16Civil-registry identity and interoperability interfaces not ready on timeMitigateSYP60M
- 16Shortage of integration and back-end engineers on the vendor teamEscalateSYP46.3M
- 12Late sign-off of service requirements by the owning ministriesMitigateSYP30M
- 12Possible critical findings in the pre-launch penetration testMitigateSYP15M
- 9Incomplete migration of open-request data from the ministries’ current systemsMitigateSYP18.8M
Open impediments
2 escalated
- Shared civil-registry test environment down for 9 daysISS-0101 · Hamza Al-HusseinHigh2 days leftWithin the time limitEscalated
- Vendor late with the updated interoperability interface documentsISS-0102 · Eng. Tarek Al-MardiniMedium3 days leftWithin the time limitOpen
- Two vendor integration engineers withdrawn with no replacementISS-0103 · Eng. Tarek Al-MardiniHigh3 days overdueAction time limit exceededOverdue
- Conflicting requirements for the civil-record extract service between governorate officesISS-0104 · Hiba Al-ShamiMedium7 days leftWithin the time limitIn progress
- Automated test coverage below 60%ISS-0105 · Joud HammamiMedium18 days leftWithin the time limitOpen
- Accessibility (WCAG) remarks on the service request formsISS-0106 · Yasmine BitarLow23 days leftWithin the time limitIn progress
- Data classification for new e-services not yet approvedISS-0107 · Eng. Tarek Al-MardiniMedium15 days leftWithin the time limitOpen
Deliverables
5 of 13 approved
- Business requirements documentDLV-01 · V4 · CRT-014-0110%Hiba Al-Shami2025-08-312025-08-31Approved
- UX prototypeDLV-02 · V3 · CRT-014-026%Yasmine Bitar2025-09-152025-09-15Approved
- Solution & integration designDLV-03 · V56%Eng. Rita Ghanem13 days overdue2026-10-15In review
- Wave 1 service package (24 services)DLV-04 · V114%Eng. Tarek Al-Mardini28 days overdue2026-09-30Submitted
- Civil-registry identity-check interfacesDLV-05 · V25%Hamza Al-HusseinIn 3 days2026-10-31Draft
- National interoperability framework interfacesDLV-06 · V15%Hamza Al-HusseinIn 18 days2026-11-15Draft
- Data migration planDLV-07 · V23%Moaz Kaddour18 days overdue2026-10-10Returned
- Master test planDLV-08 · V3 · CRT-014-084%Joud Hammami2026-06-302026-06-30Approved
- Performance & load test reportDLV-09 · V03%Eng. Saleh Al-BakirIn 53 days2026-12-20Draft
- Change management & training planDLV-10 · V23%Ola Al-JandaliIn 3 days2026-10-31Submitted
- User & operator guideDLV-11 · V03%Hiba Al-ShamiIn 110 days2027-02-15Draft
- Internal pilot: the core platform and three servicesDLV-12 · V2 · CRT-014-1230%Eng. Tarek Al-Mardini2026-03-312026-03-31Approved
- Approved service-data classification registerDLV-13 · V2 · CRT-014-138%Moaz Kaddour2026-06-302026-06-30Approved
Team, contracts & documents
Team
16 members
Eng. Tarek Al-Mardini · Project Manager, Unified Government e-Services PlatformEng. Lina Al-Attar · Head of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesEng. Khaled Al-Kayyali · Deputy President, Digital TransformationIbrahim Al-Saeed · Director General, Government Services in the GovernoratesHamza Al-Hussein · Senior Software Engineer – IntegrationHiba Al-Shami · Senior Business Analyst — Government ServicesJoud Hammami · QA & Testing Specialist
Team
16 members
- Eng. Tarek Al-MardiniEng. Tarek Al-MardiniProject Manager, Unified Government e-Services PlatformProject managerP-005tarek.almardini@psa.gov.sy100%
- Eng. Lina Al-AttarEng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesProgramme manager (oversight)P-004lina.alattar@psa.gov.sy20%
- Eng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationProject sponsorP-011khaled.alkayyali@psa.gov.sy20%
- Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesProject ownerP-046ibrahim.alsaeed@psa.gov.sy15%
- Hamza Al-HusseinHamza Al-HusseinSenior Software Engineer – IntegrationLead integration engineerP-030hamza.alhussein@psa.gov.sy100%
- Hiba Al-ShamiHiba Al-ShamiSenior Business Analyst — Government ServicesSenior business analystP-006hiba.alshami@psa.gov.sy80%
Contracts
3 contracts
- Unified government e-services platform — build & runIntegrated Digital Solutions Co.Paid of SYP 1.3B66%
- Government data centre hosting — unified e-services platformNational Cloud IT Co.Paid of SYP 230M45%
- QA & project office support — unified e-services platformAl-Raay Management ConsultingPaid of SYP 135M60%
Documents
- Unified e-services platform — project charterV3Approved
- Proposal & feasibility study — unified e-services platformV2Approved
- Solution & integration designV5In review
- Project status report — October 2026V1Submitted
- Updated corrective planV2Draft
- Unified e-services platform — build & run contractV1Approved