Eng. Maher Al-HamawiEng. Maher Al-HamawiDirector, Energy, Water & Utilities ProjectsP-021·maher.alhamawi@psa.gov.sy
0→180 SYP million
78%17.5
2026-11
2027-05
2028-05
Off track
In 4 days2026-11-01
Shorter government-document verification time
BEN-001·Digital Signature & e-Verification of Government Documents — Phase 1
Eng. Lina Al-AttarEng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesP-004·lina.alattar@psa.gov.sy
42→15 minutes
92%31
90%24
89%18
2027-09
At risk
In 337 days2027-09-30
Higher citizen satisfaction with document e-verification
BEN-002·Digital Signature & e-Verification of Government Documents — Phase 1
Eng. Lina Al-AttarEng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesP-004·lina.alattar@psa.gov.sy
64%→85%
88%71%
93%77%
86%82%
2027-09
At risk
In 337 days2027-09-30
Faster routing of correspondence
BEN-007·Ministry of Finance e-Archiving
Rasha Al-MudarresRasha Al-MudarresDirector General, Finance & ContractsP-018·rasha.almudarres@psa.gov.sy
6→1.50 days
93%3.20
2027-01
2027-07
2028-07
At risk
In 85 days2027-01-21
Hosting and run savings after moving ministry systems to the government cloud
BEN-027·Government Cloud & Ministry Systems Migration
Eng. Mazen KassabEng. Mazen KassabDirector General, Government Digital InfrastructureP-017·mazen.kassab@psa.gov.sy
0→195 SYP million
103%15.5
81%30.3
2027-03
2028-03
At risk
In 124 days2027-03-01
Hours saved preparing the ministries’ performance follow-up reports
BEN-030·Ministries Performance Follow-up & National Dashboards
Dr. Mais Al-SibaiDr. Mais Al-SibaiDirector General, Strategy & National ProjectsP-015·mais.alsibai@psa.gov.sy
0→240 hours / month
90%54
2027-01
2027-07
2028-07
At risk
In 65 days2027-01-01
Farmer satisfaction with the speed of crop-survey registration
BEN-031·Hasakah Wheat Digital Crop Survey
Mariam Al-ZoubiMariam Al-ZoubiDirector, Education & Rural Development ProjectsP-029·mariam.alzoubi@psa.gov.sy
Nizar Abu FakhrNizar Abu FakhrHead, Monitoring, Evaluation & PerformanceP-040·nizar.abufakhr@psa.gov.sy
35%→90%
172%78%
2027-01
2027-07
2028-07
Ahead of plan
In 78 days2027-01-14
Solar energy generated
BEN-012·20 MW Qalamoun Solar Field
Eng. Rami YoussefEng. Rami YoussefDirector, Renewable Energy & Environment ProjectsP-028·rami.youssef@psa.gov.sy
0→31,000 MWh / year
108%4,300
109%9,800
2027-04
2028-04
Ahead of plan
In 180 days2027-04-26
Share of government services completed in the mobile app
BEN-025·Government Services Mobile App — New Release
Basel Al-MahayniBasel Al-MahayniDirector General, Digital Government Services & Portfolio Manager, Digital Government Services & DataP-003·basel.almahayni@psa.gov.sy
Eng. Maher Al-HamawiEng. Maher Al-HamawiDirector, Energy, Water & Utilities ProjectsP-021·maher.alhamawi@psa.gov.sy
0→4,800 visitors / year
2027-02
2027-05
2027-11
2028-11
Before go-live
In 110 days2027-02-15
Higher citizen satisfaction with digital government services
BEN-008·Unified Government e-Services Platform
Basel Al-MahayniBasel Al-MahayniDirector General, Digital Government Services & Portfolio Manager, Digital Government Services & DataP-003·basel.almahayni@psa.gov.sy
68%→88%
2027-08
2027-11
2028-05
2029-05
Before go-live
In 288 days2027-08-12
Lower cost per e-service transaction
BEN-009·Unified Government e-Services Platform
Basel Al-MahayniBasel Al-MahayniDirector General, Digital Government Services & Portfolio Manager, Digital Government Services & DataP-003·basel.almahayni@psa.gov.sy
2,300→900 SYP / transaction
2027-08
2027-11
2028-05
2029-05
Before go-live
In 288 days2027-08-12
Shorter time for transactions that need checking
BEN-010·Unified Government e-Services Platform
Eng. Lina Al-AttarEng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesP-004·lina.alattar@psa.gov.sy
21→5 days
2027-08
2027-11
2028-05
2029-05
Before go-live
In 288 days2027-08-12
Daily supply hours in the Aleppo neighbourhoods served
BEN-015·Aleppo 230 kV Substations Rehabilitation
Eng. Rami YoussefEng. Rami YoussefDirector, Renewable Energy & Environment ProjectsP-028·rami.youssef@psa.gov.sy
0→43,800 hours / year
2027-09
2027-12
2028-06
2029-06
Before go-live
In 337 days2027-09-30
Shorter trips to school and clinic for returning families in Darayya
BEN-016·Darayya Replacement Housing
Eng. Wassim Al-AzmEng. Wassim Al-AzmDirector General, Infrastructure & Reconstruction ProjectsP-013·wassim.alazm@psa.gov.sy
55→32 minutes
2027-12
2028-03
2028-09
2029-09
Before go-live
In 428 days2027-12-30
1–25 of 32Rows per page
Post-implementation reviews
After closure: did the project reach its goal, keep its budget, realise its benefits? What did it learn, what should improve?
PRJ-2026-031
Digital Signature & e-Verification of Government Documents — Phase 1
Closed on 2025-09-28
84%
Review score
84
of 100
Did it reach its goal?Yes · 9/9
Yes. Digital signature and e-verification went live with nine services; over 41K government documents verified through them in year one.
Did it keep its budget?Yes · −2.9%
Delivered for SYP 199M against 205M, 20 days after baseline.
Were the benefits realised?Partly · 82%
82% realised: satisfaction 82% vs 85% target, 18 minutes to verify a document vs 15.
What did we learn?Yes · 3
Three lessons: civil-registry test environments, payments tied to acceptance, the vendor team.
What should improve?Partly · 2
An SMS alert before a document expires, and linking each signed document to the citizen’s account on the unified platform.
PRJ-2026-032
Government HR System — Employee Self-Service
Closed on 2025-09-30
91%
Review score
91
of 100
Did it reach its goal?Yes · 14/14
Yes. 14 employee self-services automated; paper forms retired.
Did it keep its budget?Yes · −4.4%
Delivered for SYP 272.5M against 285M, on time.
Were the benefits realised?Yes · 108%
Hours saved beat the target by 8%; paper savings by 17%.
What did we learn?Yes · 2
Two lessons: ministry champions in design, and migrating historic data.
What should improve?Partly · 3
Link leave to the official holiday calendar, a mobile app and manager reports; two in progress.
PRJ-2026-030
National Project Risk & Continuity Framework
Closing
Not scheduled
Did it reach its goal?Yes · 100%
Every deliverable done; the national steering committee approved the risk appetite.
Did it keep its budget?Yes · −3.9%
SYP 86.5M against 90M, on time.
Were the benefits realised?Partly · 78%
78% of risks have a response plan vs 90% targeted at 12 months.
What did we learn?Yes · 1
One lesson published; a second proposed on linking the register to Munjaz.
What should improve?Partly · —
To complete in the post-closure review session.
Activity
What you and your colleagues recorded on benefits in this session.