Did it reach its goal?
Yes9/9
Yes. Digital signature and e-verification went live with nine services; over 41K government documents verified through them in year one.
PRJ-2026-031On track5ClosureScrumCompletedDelivered by:Ministry of Communications and Information Technology
Digital Signature & e-Verification of Government Documents — Phase 1
Add to watchlistPhase 1 of digital signatures on government documents with a scannable verification code, starting with civil-registry documents and school certificates.
Project managerKinan AzzamProject sponsorEng. Khaled Al-KayyaliProgrammeGovernment e-Services Programme
Budget (BAC)
SYP 205M
Actual cost
SYP 199M
97% of budget
Progress
100%Awaiting acceptance 0%
Estimate at completion
SYP 199M
SPI · CPI
1.00Schedule performance index · 1.001.03Cost performance index · 1.03
Forecast finish
2025-07-20
20 days behind baseline
ClosureStage 5 of 5
- Pre-start · CompletePre-start · Complete
- Gate into «Initiation»DecisionGoDate7 February 2024Initiation · CompleteInitiation · Complete
- Gate into «Planning»DecisionGoDate7 April 2024Planning · CompletePlanning · Complete
- Gate into «Execution»DecisionGoDate18 June 2024Execution · CompleteExecution · Complete
- Gate into «Closure»DecisionGoDate25 May 2025Closure · Current stageClosure · Current stage
Closed project
Project closed on 2025-09-28
All seven closure items are done, the post-implementation review was held, and the benefits passed to their owner to measure.
7/7
Closure checklist
Seven mandatory items before any project closes.
- 1
Deliverables acceptedDone
Final acceptance of 9 deliverables, no open findings
Basel Al-MahayniDone 2025-07-20
- 2
Financial closureDone
Actual SYP 199M of 205M — SYP 6M returned to the investment plan
Omar Al-NahhasDone 2025-09-10
- 3
Contract closureDone
Contract PSA/2024/009 closed, performance bond released
Omar Al-NahhasDone 2025-09-14Evidence
- 4
Documents archivedDone
64 documents archived with their classification
Kinan AzzamDone 2025-09-18Evidence
- 5
Lessons learnedDone
3 lessons published, cited 13 times since
Kinan AzzamDone 2025-08-30Evidence
- 6
Benefits owner assignedDone
Eng. Lina Al-Attar owns two benefits with a 24-month plan
Eng. Lina Al-AttarDone 2025-09-21
- 7
Final report approvedDone
Final report approved by the sponsor and the PMO
Kinan AzzamDone 2025-09-28
Post-implementation review
Did it reach its goal? Did it stay on budget? Were the benefits realised? What did we learn and improve?
Held on 2025-10-22Review score 84/100· Facilitated by Dr. Reem Al-Qabbani
Did it stay on budget?
Yes−2.9%
Delivered for SYP 199M against 205M, 20 days after baseline.
Were the benefits realised?
Partly82%
82% realised: satisfaction 82% vs 85% target, 18 minutes to verify a document vs 15.
What did we learn?
Yes3
Three lessons: civil-registry test environments, payments tied to acceptance, the vendor team.
What should improve?
Partly2
An SMS alert before a document expires, and linking each signed document to the citizen’s account on the unified platform.
Lessons learned
2 lessons — offered automatically to similar projects when they are created.
Book civil-registry test environments three months before build
- Context
- Digital document signing needed civil-registry identity checks for the citizen and their agent.
- What happened
- The test environment arrived seven weeks late because it was requested after build started.
- Impact
- Launch slipped five weeks; SYP 8.5M extra vendor time.
- Recommendation
- Request the environment when the charter is approved and make it a planning-gate item.
Kinan Azzam · 2025-08-20
Tie payments to accepted deliverables, not elapsed time
- Context
- The digital signature & document e-verification build contract.
- What happened
- A 20% payment was released before the stage passed acceptance.
- Impact
- Hard to hold the vendor to 37 open defects.
- Recommendation
- A payment schedule tied to deliverable acceptance in every digital contract.
Omar Al-Nahhas · 2025-08-30
Benefits handover
Each benefit moves from the project manager to an owner who measures it after closure.
- Shorter government-document verification time
baseline 42 · now 18 · target 15 minutes
89% of target realisedHanded to Eng. Lina Al-Attar - Higher citizen satisfaction with document e-verification
baseline 64 · now 82 · target 85 %
86% of target realisedHanded to Eng. Lina Al-Attar