MunjazStrategy & projects
MunjazPMO PLATFORMClosure
Project closure & handover
Performance, handover, open commitments and lessons learned
- Form no.
- PSA-PMO-F12
- Template edition
- 2.0
- Version
- V2
- Form date
- 2025-09-28
ApprovedPRJ-2026-031Digital Signature & e-Verification of Government Documents — Phase 1
Auto-filled — Filled by the platform from the project record, not typed.
- Project code
- PRJ-2026-031
- Project
- Digital Signature & e-Verification of Government Documents — Phase 1
- Portfolio
- Digital Government Services & Data Portfolio
- Sector
- Digital Transformation Sector
- Sponsor
- Eng. Khaled Al-Kayyali
- Project manager
- Kinan Azzam
1PerformanceAuto-filled
Approved budget
SYP 205M
Actual cost
SYP 199M
Cost variance
+SYP 6M
Schedule variance
+20 days
| Post-implementation question | Verdict | Answer |
|---|---|---|
| Did the project meet its goal? | Yes | Yes. Digital signature and e-verification went live with nine services; over 41K government documents verified through them in year one. |
| Was it delivered within budget? | Yes | Delivered for SYP 199M against 205M, 20 days after baseline. |
| Are the benefits showing? | Partly | 82% realised: satisfaction 82% vs 85% target, 18 minutes to verify a document vs 15. |
| Were the lessons captured? | Yes | Three lessons: civil-registry test environments, payments tied to acceptance, the vendor team. |
| What to improve next time? | Partly | An SMS alert before a document expires, and linking each signed document to the citizen’s account on the unified platform. |
2HandoverAuto-filled
| Item | State | Owner | Evidence |
|---|---|---|---|
| Final acceptance of deliverables | Done | Basel Al-Mahayni | Final acceptance of 9 deliverables, no open findings |
| Financial settlement | Done | Omar Al-Nahhas | Actual SYP 199M of 205M — SYP 6M returned to the investment plan |
| Contracts closed | Done | Omar Al-Nahhas | Contract PSA/2024/009 closed, performance bond released |
| Documents archived | Done | Kinan Azzam | 64 documents archived with their classification |
| Lessons learned | Done | Kinan Azzam | 3 lessons published, cited 13 times since |
| Benefits handed to their owner | Done | Eng. Lina Al-Attar | Eng. Lina Al-Attar owns two benefits with a 24-month plan |
| Final report | Done | Kinan Azzam | Final report approved by the sponsor and the PMO |
| Benefit | New owner | Handover |
|---|---|---|
| Shorter government-document verification time | Eng. Lina Al-Attar | Accepted |
| Higher citizen satisfaction with document e-verification | Eng. Lina Al-Attar | Accepted |
3Open commitments
| Commitment | Owner | Due |
|---|---|---|
| No open commitments — the file is complete | ||
4Lessons learnedAuto-filled
- Book civil-registry test environments three months before build
- Tie payments to accepted deliverables, not elapsed time
Approval logChain: Project closure & handover approval · version 1
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Kinan AzzamSenior Digital Delivery Consultant — National PMO | Submitted | — | 2025-09-16 12:03 |
| 2 | Closure file completeness | Methodology review | Mariam Al-ZoubiPMO — analyst | Approved | — | 2025-09-21 14:53 |
| 3 | Handover accepted — project owner | Technical acceptance | Ibrahim Al-SaeedProject owner | Approved | — | 2025-09-22 09:00 |
| 4 | Final financial settlement | Financial approval | Rasha Al-MudarresFinance | Approved | — | 2025-09-23 09:06 |
| 5 | Contracts closed, guarantees released | Financial approval | Abdullah Al-UjailiProcurement & contracts | Approved | — | 2025-09-25 10:43 |
| 6 | Project Approval Committee | Technical acceptance | Dr. Reem Al-QabbaniProject Approval Committee | Approved | — | 2025-10-01 12:21 |
Signatures
Closure file completeness
Mariam Al-Zoubi
Approved2025-09-21
Handover accepted — project owner
Ibrahim Al-Saeed
Approved2025-09-22
Final financial settlement
Rasha Al-Mudarres
Approved2025-09-23
Contracts closed, guarantees released
Abdullah Al-Ujaili
Approved2025-09-25
Project Approval Committee
Dr. Reem Al-Qabbani
Approved2025-10-01