Programme · PG-01 · Digital Government Services & Data Portfolio

Government e-Services Programme

At risk

One citizen journey across the unified e-services platform, the app, digital signatures and e-litigation.

Approved budget: SYP 3.2B
Actual spend: SYP 2.1B
EAC: SYP 3.2B+2.0%
Progress: ⁦76%⁩
Schedule performance index: 0.91

Manager

Eng. Lina Al-Attar

Head of the Unified Government e-Services Platform & Programme Manager, Government e-Services

Sponsor

Eng. Khaled Al-Kayyali

Deputy President, Digital Transformation

Projects

4 projects

2024-04-07 — 2027-05-12

On track 3At risk 1

Programme objectives

What the programme must achieve, and the strategic objectives it serves.

1
One citizen journey for government services on the unified platform and the app, with identity checked against the civil registry
2
Lift government services fully available online from 55% to 80% by the end of 2027
3
Cut in-person visits to the citizen service centres by 40% by moving them to digital channels

Serves strategic objectives

SO-5.1Integrated digital government services for citizensOff track SO-6.1Comparable public-service quality in every governorateOn track

Programme benefits

From baseline to target

Citizen satisfaction with digital services
by ⁦2027⁩
Baseline 68Current 74 %Target 85
Average time to complete transactions that need review
by ⁦2027⁩
Baseline 21Current 9.5 daysTarget 5
Running savings at the citizen service centres
by ⁦2028⁩
Baseline 0Current 105 SYP MTarget 450

Roadmap

One lane per project: start to forecast finish, with the progress earned and the baseline finish.

EarnedRemainingBaseline finishSlip

2024202520262027

2025-07-20

2027-05-12

2026-11-26

2027-01-28

Dependencies between projects

What waits on what. Red links are on the programme’s critical path.

Critical path

What each project needs from the one before

The digital-signature and document-verification engine is reused inside the unified platform
Electronic judicial notices are linked to the citizen’s account on the unified platform after launch
Critical
The mobile app consumes the unified platform’s APIs and the civil-registry integration

Shared risks

Risks that hit more than one project, managed at programme level.

Late civil-registry and interoperability-framework readiness delays both the platform and the app

PRK-01-1·Mitigate·Eng. Lina Al-Attar

Affects

One vendor integration team serves three projects in the programme

PRK-01-2·Escalate·Eng. Lina Al-Attar

Affects

Open risks in the programme’s projects

10 risks

Critical0
High2
Medium6
Low2
Risks 10

Probability

12345

Impact

Open risks in the programme’s projects
Probability \ Impact	1	2	3	4	5
5	0 · Low	0 · Medium	0 · High	0 · Critical	0 · Critical
4	0 · Low	0 · Medium	0 · Medium	2 · High	0 · Critical
3	0 · Low	0 · Low	3 · Medium	2 · Medium	0 · High
2	0 · Low	0 · Low	2 · Low	1 · Medium	0 · Medium
1	0 · Low	0 · Low	0 · Low	0 · Low	0 · Low

Programme KPIs · Stakeholders

Citizen satisfaction with digital government services

74%

⁦0⁩

Target 85%⁦87%⁩

Government services fully available online

69%

⁦+1⁩

Target 80%⁦86%⁩

Transactions completed without a visit

58%

⁦+1⁩

Target 60%⁦97%⁩

Transactions completed at citizen service centres per month

4.1thousand transactions

⁦0⁩

Target 4.5⁦91%⁩

Stakeholders

Power against interest; click a person to see their role.

Power

Keep satisfied2

Manage closely3

Monitor0

Keep informed1

Interest

Programme decisions

What the committees decided on the programme’s projects, and what the programme raised to them.

Corrective plan approved for the unified government e-services platform
National Projects Steering Committee · 2026-09-15 · DEC-2026-031
Conditional Go

Committees

National Projects Steering Committee

Monthly · Quorum ⁦5⁩

Chair: Dr. Samer Al-DaqqarNext meeting 2026-11-03

Project Approval Committee

Fortnightly · Quorum ⁦4⁩

Chair: Dr. Reem Al-QabbaniNext meeting 2026-11-04

Change Committee

Weekly · Quorum ⁦4⁩

Chair: Dr. Ziad Al-AtassiNext meeting 2026-10-29

Programme projects

The programme’s performance is computed from these projects.

⁦4⁩ results

	Manager
e-Litigation & Judicial Notification Platform — Release 2PRJ-2026-008	Kinan Azzam	4Execution	On track	⁦91%⁩	SYP460M	SYP451M⁦−2.0%⁩	1.01	1.02
Unified Government e-Services PlatformPRJ-2026-014	Eng. Tarek Al-Mardini	4Execution	At risk	⁦58%⁩	SYP2.2B	SYP2.3B⁦+4.2%⁩	0.87	0.96
Government Services Mobile App — New ReleasePRJ-2026-015	Kinan Azzam	4Execution	On track	⁦64%⁩	SYP315M	SYP302.9M⁦−3.8%⁩	1.02	1.04
Digital Signature & e-Verification of Government Documents — Phase 1PRJ-2026-031	Kinan Azzam	5Closure	On track	⁦100%⁩	SYP205M	SYP199M⁦−2.9%⁩	1.00	1.03
Total · 4					SYP3.1B	SYP3.2B

⁦1⁩–⁦4⁩ of ⁦4⁩

Budget shares

SYP 3.1B

Budget

e-Litigation & Judicial Notification Platform — Release 2SYP 460M⁦15%⁩
Unified Government e-Services PlatformSYP 2.2B⁦69%⁩
Government Services Mobile App — New ReleaseSYP 315M⁦10%⁩
Digital Signature & e-Verification of Government Documents — Phase 1SYP 205M⁦7%⁩

Budget shares
Category	Value	Share
e-Litigation & Judicial Notification Platform — Release 2	SYP 460M	⁦15%⁩
Unified Government e-Services Platform	SYP 2.2B	⁦69%⁩
Government Services Mobile App — New Release	SYP 315M	⁦10%⁩
Digital Signature & e-Verification of Government Documents — Phase 1	SYP 205M	⁦7%⁩
Total	SYP 3.1B	⁦100%⁩