Planning and Statistics AuthorityMunjaz11My actionsNotificationsالعربية

Development Strategic Framework 2026–2030 and the 2026–2028 Medium-Term Plan

Transactions completed at citizen service centres per month

At riskApproved

Comparable public-service quality in every governorate·Balanced Local Development across the Governorates

Actual · October

4.1thousand transactions

2026 target

4.5 thousand transactions

Attainment

⁦91%⁩

Year-end forecast

4.3 thousand transactions

Forecast gap to target

0.2 thousand transactions

The path from baseline to 2030

Where the KPI stands today between its baseline, this year’s target and the 2030 target.

Baseline

3.2 thousand transactions

Today

4.1 thousand transactions

2026 target

4.5 thousand transactions

2030 target

9 thousand transactions

Left to the 2026 target
0.4 thousand transactions⁦69%⁩ of the way covered
Left to the 2030 target
4.9 thousand transactions⁦16%⁩ of the way covered

Monthly series and forecast

January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.

Monthly series and forecast
  • Actual
  • Baseline
  • Forecast
  • Forecast range
Monthly series and forecast
PeriodActualBaseline
Jan3.3 thousand transactions3.2 thousand transactions
Feb3.3 thousand transactions3.2 thousand transactions
Mar3.4 thousand transactions3.2 thousand transactions
Apr3.5 thousand transactions3.2 thousand transactions
May3.6 thousand transactions3.2 thousand transactions
Jun3.7 thousand transactions3.2 thousand transactions
Jul3.8 thousand transactions3.2 thousand transactions
Aug3.9 thousand transactions3.2 thousand transactions
Sep4 thousand transactions3.2 thousand transactions
Oct4.1 thousand transactions3.2 thousand transactions
Nov (Forecast)4.2 thousand transactions3.2 thousand transactions
Dec (Forecast)4.3 thousand transactions3.2 thousand transactions

Period comparison

Quarter by quarter in 2026, the same month last year, and the years since 2024 with the 2026 year-end forecast.

Quarter by quarter — 2026

  1. Q1

    3.40

  2. Q2

    3.70

    +0.30Better

  3. Q3

    4

    +0.30Better

  4. October

    4.10

    +0.10Better

October 2025 vs October 2026

October 2025

3.10

October 2026

4.10

+1Better

Years

  • Value
  • 2026 target

Measurement history

Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.

PeriodValueOf targetKindStateEntered byEvidence
October 20264.1⁦91%⁩Tracking readingApprovedIbrahim Al-Saeed2026-10-27K-6.1.1_2026-10_tracking.pdf
September 20264⁦89%⁩Formal measurementApprovedIbrahim Al-Saeed2026-10-05K-6.1.1_2026-09.pdf
August 20263.9⁦87%⁩Tracking readingApprovedIbrahim Al-Saeed2026-09-04K-6.1.1_2026-08_tracking.pdf
July 20263.8⁦84%⁩Tracking readingApprovedIbrahim Al-Saeed2026-08-07K-6.1.1_2026-07_tracking.pdf
June 20263.7⁦82%⁩Formal measurementApprovedIbrahim Al-Saeed2026-07-06K-6.1.1_2026-06.pdf
May 20263.6⁦80%⁩Tracking readingApprovedIbrahim Al-Saeed2026-06-05K-6.1.1_2026-05_tracking.pdf
April 20263.5⁦78%⁩Tracking readingApprovedIbrahim Al-Saeed2026-05-04K-6.1.1_2026-04_tracking.pdf
March 20263.4⁦76%⁩Formal measurementApprovedIbrahim Al-Saeed2026-04-07K-6.1.1_2026-03.pdf
February 20263.3⁦73%⁩Tracking readingApprovedIbrahim Al-Saeed2026-03-06K-6.1.1_2026-02_tracking.pdf
January 20263.3⁦73%⁩Tracking readingApprovedIbrahim Al-Saeed2026-02-05K-6.1.1_2026-01_tracking.pdf

Contributing projects

The projects that move this KPI, and each one’s share of the effect by budget size.

AI insight

Closing the gap runs through one project

The project with the most weight on this KPI is “Maarat al-Numan Infrastructure Rehabilitation — with Idlib Governorate”, with ⁦68%⁩ of the linked budget, and it is At risk. Speeding it up is the fastest way to close the gap before December.

Confidence⁦78%⁩

Approval & change log

This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.

Approved in plan version ⁦1.1⁩Higher Council resolution HCED-2026-032026-03-25

No change requests on this item since the plan was approved.

Corrective actions

What we are doing to bring the KPI back on track, who owns it, and by when.

  • Extend the hours of the Aleppo and Homs citizen service centres into the evening two days a week

    Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syDue ⁦2026-10-25⁩3 days overdue2026-10-25Unified Government e-Services Platform
    Overdue

Comments

The owner, the Performance Measurement Office and leadership discussing the readings.

No comments yet. Start the discussion on this KPI.

0 / 600

Esc

Quick actions

Go to

Projects

↑↓to move↵to openEscto close