Development Strategic Framework 2026–2030 and the 2026–2028 Medium-Term Plan
Comparable public-service quality in every governorate
Citizen service centres in every governorate with published service times and similar satisfaction across them.
Attainment
of the 80% target
Attainment through 2026
Weight in theme
55%
Balanced Local Development across the Governorates
KPI status
2
- On track1
- At risk1
- Off track0
Linked budget
SYP 35.4B
8 projects
Why this objective
A citizen in Deir ez-Zor or Daraa deserves the same service as in Damascus; the gap in service quality between governorates is measured, not assumed.
Directions it delivers
Values it carries
- Fairness & balance across the governorates
Attainment through 2026
The objective’s monthly attainment against this year’s target.
| Period | Attainment |
|---|---|
| Jan | 62.3% |
| Feb | 63.2% |
| Mar | 65.7% |
| Apr | 67.2% |
| May | 68.4% |
| Jun | 70.4% |
| Jul | 72.0% |
| Aug | 73.7% |
| Sep | 75.9% |
| Oct | 77.0% |
KPIs
Baseline, target and actual for each KPI, and progress from baseline to target.
- Transactions completed at citizen service centres per month
K-6.1.1Quarterlythousand transactions
Baseline
3.2
Target
4.5
Actual
4.1
69% - Citizen satisfaction at governorate service centres
K-6.1.2Quarterly%
Baseline
64
Target
72
Actual
71
88%
Sub-objectives
Their weights inside the objective and their progress; the weighted sum is the objective’s attainment.
Rehabilitate the citizen service centres in the governorate seats
OBJ-03.1
76%Eng. Youssef ShehabiEng. Youssef ShehabiSenior Project Manager — Governorate ProjectsP-023youssef.shehabi@psa.gov.syWeight
45%
Published service times and one government contact centre
OBJ-03.2
74%Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syWeight
35%
Make the service centres accessible to people with disabilities and the elderly
OBJ-03.3
84%Eng. Fadi Al-DroubiEng. Fadi Al-DroubiDirector General, Human Development ProjectsP-014fadi.aldroubi@psa.gov.syWeight
20%
Contributing initiatives & projects
The objective’s approved initiatives and their projects, and each project’s share of the contribution by budget.
Initiative · SI-6.1.1
Service projects in the governorates- Contribution to the initiative80%33%At risk
Initiative · SI-6.1.2
Drinking water in the governorates- Suwayda Drinking-Water Network from Al-Ain Dam
PRJ-2026-025SYP1.1B
Contribution to the initiative100%36%On track
Projects contributing from other objectives’ initiatives
- Hama National Hospital Upgrade & Extension
PRJ-2026-007SYP16B
Contribution to the initiative0%57%Critical - Civil Registry Automation & Governorate Link-up
PRJ-2026-011SYP600M
Contribution to the initiative0%6%On track - Unified Government e-Services Platform
PRJ-2026-014SYP2.2B
Contribution to the initiative0%58%At risk - Unified Government Contact Centre & AI Assistant
PRJ-2026-024SYP2.8B
Contribution to the initiative0%0%On track - Al-Mayadin General Hospital
PRJ-2026-033SYP5.3B
Contribution to the initiative0%2%On hold - Madinat al-Salam Drinking-Water Network (Quneitra)
PRJ-2026-036SYP1.7B
Contribution to the initiative0%97%On track
Approval & change log
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.
Corrective actions
What we are doing to bring the KPI back on track, who owns it, and by when.
Extend the hours of the Aleppo and Homs citizen service centres into the evening two days a week
Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syDue 2026-10-253 days overdue2026-10-25K-6.1.1Unified Government e-Services PlatformOverdue
Challenges & notes
What holds the objective back and what leadership should know.
- Challenge
The late Suwayda water network pushes the city’s new service centre to Q2 2027.
Eng. Youssef Shehabi · 2026-10-14
- Note
The Q3 survey shows higher citizen satisfaction in the governorates whose service centres are finished.
Ibrahim Al-Saeed · 2026-10-08