Development Strategic Framework 2026–2030 and the 2026–2028 Medium-Term Plan
A unified government e-services platform and app, digital signatures and document verification, and transactions done without a visit.
Attainment
of the 85% target
Attainment through 2026
Weight in theme
50%
Governance & Digital Transformation
KPI status
3
Linked budget
SYP 6.5B
6 projects
Why this objective
Millions of government transactions a year still need a visit and travel between governorates: every service that goes digital saves a citizen a whole day and eases the load on the citizen service centres.
Directions it delivers
Values it carries
The objective’s monthly attainment against this year’s target.
| Period | Attainment |
|---|---|
| Jan | 58.7% |
| Feb | 60.5% |
| Mar | 61.9% |
| Apr | 63.3% |
| May | 65.4% |
| Jun | 65.8% |
| Jul | 68.0% |
| Aug | 68.6% |
| Sep | 71.0% |
| Oct | 72.0% |
Baseline, target and actual for each KPI, and progress from baseline to target.
K-5.1.1Monthly%
Baseline
68
Target
85
Actual
74
K-5.1.2Monthly%
Baseline
55
Target
80
Actual
69
K-5.1.3Monthly%
Baseline
40
Target
60
Actual
58
Their weights inside the objective and their progress; the weighted sum is the objective’s attainment.
Put government services fully online on the unified e-services platform
OBJ-07.1
Weight
40%
Lift citizen satisfaction with the digital experience
OBJ-07.2
Weight
35%
Shift walk-ins from the centres to the platform and the government services app
OBJ-07.3
Weight
25%
The objective’s approved initiatives and their projects, and each project’s share of the contribution by budget.
Initiative · SI-5.1.1
Unified government servicesPRJ-2026-014SYP2.2B
PRJ-2026-015SYP315M
PRJ-2026-031SYP205M
Initiative · SI-5.1.2
Digital justicePRJ-2026-008SYP460M
Projects contributing from other objectives’ initiatives
PRJ-2026-011SYP600M
PRJ-2026-024SYP2.8B
AI insight
The objective’s weakest KPI, “Government services fully available online”, is at 86% of its target, and its heaviest project, “e-Litigation & Judicial Notification Platform — Release 2”, is On track. Fixing that one path lifts the objective more than any other action.
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.
What we are doing to bring the KPI back on track, who owns it, and by when.
Speed up the civil-registry integration in the unified e-services platform with a dedicated integration squad
Fix the five biggest complaints in the citizen journey on the unified e-services platform, starting with re-keyed civil-registry data
Ship 6 priority e-services before year end in an interim release
What holds the objective back and what leadership should know.
Satisfaction has been flat at 74% since August; top complaints are slow identity checks against the civil registry and re-keying registry data.
Eng. Lina Al-Attar · 2026-10-22
The unified e-services platform is 42 days behind baseline, delaying 18 e-services planned for this year.
Basel Al-Mahayni · 2026-10-19
The digital transformation committee put the civil-status extract and record transfer first in the next release.
Eng. Khaled Al-Kayyali · 2026-10-02
