Development Strategic Framework 2026–2030 and the 2026–2028 Medium-Term Plan
Integrated digital government services for citizens·Governance & Digital Transformation
Actual · October
74%
2026 target
85%
Attainment
87%
Year-end forecast
75%
Forecast gap to target
10%
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
68%
Today
74%
2026 target
85%
2030 target
92%
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
| Period | Actual | Baseline |
|---|---|---|
| Jan | 69 % | 68 % |
| Feb | 70 % | 68 % |
| Mar | 71 % | 68 % |
| Apr | 72 % | 68 % |
| May | 72 % | 68 % |
| Jun | 73 % | 68 % |
| Jul | 73 % | 68 % |
| Aug | 74 % | 68 % |
| Sep | 74 % | 68 % |
| Oct | 74 % | 68 % |
| Nov (Forecast) | 75 % | 68 % |
| Dec (Forecast) | 75 % | 68 % |
Quarter by quarter in 2026, the same month last year, and the years since 2024 with the 2026 year-end forecast.
Quarter by quarter — 2026
Q1
71
Q2
73
+2Better
Q3
74
+1Better
October
74
Unchanged
October 2025 vs October 2026
October 2025
67
October 2026
74
+7Better
Years
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 74 | 87% | Formal measurement | Awaiting approval | Eng. Lina Al-Attar2026-10-27 | K-5.1.1_2026-10.pdf |
| September 2026 | 74 | 87% | Formal measurement | Approved | Eng. Lina Al-Attar2026-10-05 | K-5.1.1_2026-09.pdf |
| August 2026 | 74 | 87% | Formal measurement | Approved | Eng. Lina Al-Attar2026-09-04 | K-5.1.1_2026-08.pdf |
| July 2026 | 73 | 86% | Formal measurement | Approved | Eng. Lina Al-Attar2026-08-07 | K-5.1.1_2026-07.pdf |
| June 2026 | 73 | 86% | Formal measurement | Approved | Eng. Lina Al-Attar2026-07-06 | K-5.1.1_2026-06.pdf |
| May 2026 | 72 | 85% | Formal measurement | Approved | Eng. Lina Al-Attar2026-06-05 | K-5.1.1_2026-05.pdf |
| April 2026 | 72 | 85% | Formal measurement | Approved | Eng. Lina Al-Attar2026-05-04 | K-5.1.1_2026-04.pdf |
| March 2026 | 71 | 84% | Formal measurement | Approved | Eng. Lina Al-Attar2026-04-07 | K-5.1.1_2026-03.pdf |
| February 2026 | 70 | 82% | Formal measurement | Approved | Eng. Lina Al-Attar2026-03-06 | K-5.1.1_2026-02.pdf |
| January 2026 | 69 | 81% | Formal measurement | Approved | Eng. Lina Al-Attar2026-02-05 | K-5.1.1_2026-01.pdf |
The projects that move this KPI, and each one’s share of the effect by budget size.
PRJ-2026-024Eng. George HaddadSYP2.8B
PRJ-2026-014Eng. Tarek Al-MardiniSYP2.2B
PRJ-2026-008Kinan AzzamSYP460M
PRJ-2026-015Kinan AzzamSYP315M
AI insight
The project with the most weight on this KPI is “Unified Government Contact Centre & AI Assistant”, with 48% of the linked budget, and it is On track. Speeding it up is the fastest way to close the gap before December.
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
What we are doing to bring the KPI back on track, who owns it, and by when.
Speed up the civil-registry integration in the unified e-services platform with a dedicated integration squad
Fix the five biggest complaints in the citizen journey on the unified e-services platform, starting with re-keyed civil-registry data
The owner, the Performance Measurement Office and leadership discussing the readings.
Dr. Samer Al-DaqqarPresident, Planning and Statistics Authority2026-10-27 08:10
Three flat months of citizen satisfaction with digital services is not acceptable. I want a clear plan at the next Executive Council.
Eng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-Services2026-10-27 10:45
We analysed 1,240 ratings: 61% of comments are about re-keying civil-registry data and slow identity checks against the civil registry. Both corrective actions are tied to the next platform release.
Nizar Abu FakhrHead, Monitoring, Evaluation & Performance2026-10-28 09:05
October’s reading is awaiting my approval; the survey sample is 312 citizens, within the accepted minimum.
