MunjazStrategy & projectsMunjazPMO PLATFORMPlanning and Statistics Authority
Evidence — citizen satisfaction with digital government services, Q3 survey
InternalApprovedV1
The Q3 survey results (2,840 respondents across the governorates) behind the citizen digital-satisfaction KPI reading, with the Statistics Sector’s sampling method.
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Internal
Syrian Arab Republic
Planning and Statistics Authority
National Project Management Office (PMO)
Code
DOC-0409
Version
V1
Date
2026-10-06
Evidence — citizen satisfaction with digital government services, Q3 survey
1. Purpose
The Q3 survey results (2,840 respondents across the governorates) behind the citizen digital-satisfaction KPI reading, with the Statistics Sector’s sampling method.
Entity
Planning and Statistics Authority
Plan
Development Strategic Framework 2026–2030
Owner
Eng. Bashir Al-Tai
Version
V1
Linked strategic objectives
Code
Objective
Owner
Weight
SO-5.1
Integrated digital government services for citizens
Eng. Khaled Al-Kayyali
50%
Linked initiatives
SI-5.1.1 — Unified government services
Linked KPIs
Code
KPI
Baseline
2026 target
Actual
K-5.1.1
Citizen satisfaction with digital government services
