Development Strategic Framework 2026–2030 and the 2026–2028 Medium-Term Plan
Citizen satisfaction at governorate service centres
Comparable public-service quality in every governorate·Balanced Local Development across the Governorates
Actual · October
71%
2026 target
72%
Attainment
99%
Year-end forecast
72%
Forecast gap to target
0%
The path from baseline to 2030
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
64%
Today
71%
2026 target
72%
2030 target
85%
- Left to the 2026 target
- 1%88% of the way covered
- Left to the 2030 target
- 14%33% of the way covered
Monthly series and forecast
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
- Actual
- Baseline
- Forecast
- Forecast range
| Period | Actual | Baseline |
|---|---|---|
| Jan | 65 % | 64 % |
| Feb | 65 % | 64 % |
| Mar | 66 % | 64 % |
| Apr | 67 % | 64 % |
| May | 67 % | 64 % |
| Jun | 68 % | 64 % |
| Jul | 69 % | 64 % |
| Aug | 70 % | 64 % |
| Sep | 70 % | 64 % |
| Oct | 71 % | 64 % |
| Nov (Forecast) | 71 % | 64 % |
| Dec (Forecast) | 72 % | 64 % |
Period comparison
Quarter by quarter in 2026, the same month last year, and the years since 2024 with the 2026 year-end forecast.
Quarter by quarter — 2026
Q1
66
Q2
68
+2Better
Q3
70
+2Better
October
71
+1Better
October 2025 vs October 2026
October 2025
63
October 2026
71
+8Better
Years
- Value
- 2026 target
Measurement history
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 71 | 99% | Tracking reading | Approved | Ibrahim Al-Saeed2026-10-27 | K-6.1.2_2026-10_tracking.pdf |
| September 2026 | 70 | 97% | Formal measurement | Approved | Ibrahim Al-Saeed2026-10-05 | K-6.1.2_2026-09.pdf |
| August 2026 | 70 | 97% | Tracking reading | Approved | Ibrahim Al-Saeed2026-09-04 | K-6.1.2_2026-08_tracking.pdf |
| July 2026 | 69 | 96% | Tracking reading | Approved | Ibrahim Al-Saeed2026-08-07 | K-6.1.2_2026-07_tracking.pdf |
| June 2026 | 68 | 94% | Formal measurement | Approved | Ibrahim Al-Saeed2026-07-06 | K-6.1.2_2026-06.pdf |
| May 2026 | 67 | 93% | Tracking reading | Approved | Ibrahim Al-Saeed2026-06-05 | K-6.1.2_2026-05_tracking.pdf |
| April 2026 | 67 | 93% | Tracking reading | Approved | Ibrahim Al-Saeed2026-05-04 | K-6.1.2_2026-04_tracking.pdf |
| March 2026 | 66 | 92% | Formal measurement | Approved | Ibrahim Al-Saeed2026-04-07 | K-6.1.2_2026-03.pdf |
| February 2026 | 65 | 90% | Tracking reading | Approved | Ibrahim Al-Saeed2026-03-06 | K-6.1.2_2026-02_tracking.pdf |
| January 2026 | 65 | 90% | Tracking reading | Approved | Ibrahim Al-Saeed2026-02-05 | K-6.1.2_2026-01_tracking.pdf |
Contributing projects
The projects that move this KPI, and each one’s share of the effect by budget size.
- Hama National Hospital Upgrade & Extension
PRJ-2026-007Eng. Sara Al-BaraziSYP16B
Share of effect60%57%CriticalSPI0.70Schedule performance index · 0.70 - Al-Mayadin General Hospital
PRJ-2026-033Eng. Sara Al-BaraziSYP5.3B
Share of effect20%2%On holdSPI1.00Schedule performance index · 1.00 - Unified Government Contact Centre & AI Assistant
PRJ-2026-024Eng. George HaddadSYP2.8B
Share of effect10%0%On trackSPI1.00Schedule performance index · 1.00 - Madinat al-Salam Drinking-Water Network (Quneitra)
PRJ-2026-036Eng. Maher Al-HamawiSYP1.7B
Share of effect6%97%On trackSPI0.98Schedule performance index · 0.98 - Suwayda Drinking-Water Network from Al-Ain Dam
PRJ-2026-025Eng. Rami YoussefSYP1.1B
Share of effect4%36%On trackSPI1.03Schedule performance index · 1.03
Approval & change log
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.
Corrective actions
What we are doing to bring the KPI back on track, who owns it, and by when.
No corrective actions logged
The KPI is on track. Add an action when a deviation appears.
Comments
The owner, the Performance Measurement Office and leadership discussing the readings.
No comments yet. Start the discussion on this KPI.