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PRJ-2026-014At risk4ExecutionHybridIn progressDelivered by:Ministry of Communications and Information Technology

Unified Government e-Services Platform

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One platform for 68 citizen e-services in a single journey — civil-status records, documents, building permits, local fees — checking identity against the civil registry and linking the ministries through the national interoperability framework.

Project managerEng. Tarek Al-MardiniProject sponsorEng. Khaled Al-KayyaliProgrammeGovernment e-Services Programme
Early warning: ⁦74%⁩ chance of slipping within ⁦45⁩ days

Budget (BAC)

SYP 2.2B

Actual cost

SYP 1.3B

⁦60%⁩ of budget

Progress

⁦58%⁩Awaiting acceptance ⁦23%⁩

Estimate at completion

SYP 2.3B

+SYP 90M

SPI · CPI

0.87Schedule performance index · 0.870.96Cost performance index · 0.96

Forecast finish

⁦2027-05-12⁩

42 days behind baseline

ExecutionStage ⁦4⁩ of ⁦5⁩

Next gate:Closure31 March 2027

  1. Pre-start · CompletePre-start · Complete
  2. Gate into «Initiation»DecisionGoDate22 September 2024Initiation · CompleteInitiation · Complete
  3. Gate into «Planning»DecisionConditional goDate5 January 2025Planning · CompletePlanning · Complete
  4. Gate into «Execution»DecisionConditional goDate27 April 2025Execution · Current stageExecution · Current stage
  5. Gate into «Closure»DecisionNot held yetDate31 March 2027Closure · Not startedClosure · Not started

Closure readiness

Closure planned after the forecast finish on ⁦2027-05-12⁩

A preview of what closure will need, with the planned dates, and the lessons captured so far.

Example: a project in closureExample: a closed project
0/7

Closure checklist

Seven mandatory items before any project closes.

  1. 1

    Deliverables acceptedNot started

    Final acceptance of every deliverable

    Ibrahim Al-SaeedPlanned ⁦2027-05-02⁩

  2. 2

    Financial closureNot started

    Spend reconciled, commitments closed

    Omar Al-NahhasPlanned ⁦2027-06-01⁩

  3. 3

    Contract closureNot started

    Contracts closed, bonds released

    Omar Al-NahhasPlanned ⁦2027-06-11⁩

  4. 4

    Documents archivedNot started

    Documents archived with classification

    Eng. Tarek Al-MardiniPlanned ⁦2027-06-06⁩

  5. 5

    Lessons learnedIn progress

    ⁦3⁩ lessons captured during execution

    Eng. Tarek Al-MardiniPlanned ⁦2027-05-27⁩

  6. 6

    Benefits owner assignedNot started

    Benefits handed to their owner with a measurement plan

    Ibrahim Al-SaeedPlanned ⁦2027-05-22⁩

  7. 7

    Final report approvedNot started

    Final report and its approval

    Eng. Tarek Al-MardiniPlanned ⁦2027-06-16⁩

Post-implementation review

Did it reach its goal? Did it stay on budget? Were the benefits realised? What did we learn and improve?

The review comes after closure

About three months after the forecast finish (⁦2027-05-12⁩), with the sponsor and the benefits owner.

Lessons learned

3 lessons — offered automatically to similar projects when they are created.

Knowledge base
LL-052Vendors

A ready substitution plan for every critical vendor role

Context
Two vendor integration engineers left at the peak of the civil-registry and interoperability-framework work.
What happened
The contract had no substitution deadline, so both seats sat empty for two weeks.
Impact
Integration progress fell; ⁦the integration milestone slipped 40 days⁩.
Recommendation
A ⁦named-team clause with 10⁩-day substitution and a penalty in contract templates.
Eng. Tarek Al-Mardini · ⁦2026-10-12⁩
LL-049Integrationcited once

A fallback test environment for national integrations

Context
The shared civil-registry test environment was down for nine days.
What happened
The integration team stopped entirely — there was no local simulator.
Impact
⁦About 60 person-days lost⁩.
Recommendation
Build a simulator of the national interfaces in the first integration sprint.
Hamza Al-Hussein · ⁦2026-10-09⁩
LL-046Requirementscited ⁦2⁩ times

One workshop per service with every body and service centre involved

Context
The Ministry of Interior and the Aleppo and Homs citizen service centres gave conflicting civil-status extract requirements.
What happened
Requirements were gathered unit by unit; the conflict surfaced mid-build.
Impact
Three screens redesigned; the service slipped two weeks.
Recommendation
Joint sign-off in one workshop before the sprint starts.
Hiba Al-Shami · ⁦2026-07-20⁩

Benefits handover

Each benefit moves from the project manager to an owner who measures it after closure.

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