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Lessons learned

Lessons by category, surfaced when a similar project is created.

Published lessons
19

From ⁦17⁩ projects

Times cited
85

In later requests and projects

High impact
10

Cost days or money

In review
2

Waiting for PMO validation

Where lessons recur

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Suggested for a similar project

Pick a project; lessons rank by type, phase, portfolio and proven reuse.

A Infrastructure project in Planning

  1. 99Same project typeFits its phaseSame portfolioProven
  2. 80Same project typeFits its phaseProven
  3. 80Same project typeFits its phaseProven
  4. 78Same project typeFits its phaseProven
  5. 70Same project typeFits its phase

The register

Each lesson: context, what happened, impact, recommendation.

⁦21⁩ of ⁦21⁩

One workshop per service with the owning ministry and the citizen service centres

LL-046 · Requirements · Medium impact · Published

  1. 1ContextThe Ministry of Interior and the governorate citizen service centres gave conflicting requirements for the civil-registry extract service.
  2. 2What happenedRequirements were gathered one party at a time; the conflict surfaced mid-build.
  3. 3ImpactThree screens redesigned; the service slipped two weeks.

Recommendation

Joint sign-off in one workshop, with the bodies that own the service, before the sprint starts.

Captured by
Hiba Al-Shami
Date
2026-07-20
Applies to
Digital · Service

Where it was used (⁦2⁩)

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