PRJ-2026-014At risk4ExecutionHybridIn progressDelivered by:Ministry of Communications and Information Technology
Unified Government e-Services Platform
Remove from watchlistOne platform for 68 citizen e-services in a single journey — civil-status records, documents, building permits, local fees — checking identity against the civil registry and linking the ministries through the national interoperability framework.
Project managerEng. Tarek Al-MardiniProject sponsorEng. Khaled Al-KayyaliProgrammeGovernment e-Services Programme
Early warning: 74% chance of slipping within 45 days
Budget (BAC)
SYP 2.2B
Actual cost
SYP 1.3B
60% of budget
Progress
58%Awaiting acceptance 23%
Estimate at completion
SYP 2.3B
+SYP 90M
SPI · CPI
0.87Schedule performance index · 0.870.96Cost performance index · 0.96
Forecast finish
2027-05-12
42 days behind baseline
ExecutionStage 4 of 5
Next gate:Closure31 March 2027
- Pre-start · CompletePre-start · Complete
- Gate into «Initiation»DecisionGoDate22 September 2024Initiation · CompleteInitiation · Complete
- Gate into «Planning»DecisionConditional goDate5 January 2025Planning · CompletePlanning · Complete
- Gate into «Execution»DecisionConditional goDate27 April 2025Execution · Current stageExecution · Current stage
- Gate into «Closure»DecisionNot held yetDate31 March 2027Closure · Not startedClosure · Not started
Team & roles
16 members, about 6.4 full-time equivalents
Leadership
4 members
- Eng. Tarek Al-MardiniProject manager100%Allocated 115% across all projectsA
- Eng. Lina Al-AttarProgramme manager (oversight)20%C
- Eng. Khaled Al-KayyaliProject sponsor20%R
- Ibrahim Al-SaeedProject owner15%R
Core team
4 members
- Hamza Al-HusseinLead integration engineer100%Allocated 135% across all projectsR
- Hiba Al-ShamiSenior business analyst80%Allocated 120% across all projectsR
- Joud HammamiQA & test lead70%Allocated 110% across all projectsR
- Ola Al-JandaliChange management specialist30%R
Specialists
5 members
- Eng. Rita GhanemEnterprise architect30%C
- Moaz KaddourData engineer (migration)30%R
- Omar Al-NahhasFinance & contracts officer20%I
- Eng. Hussam ZeidanCybersecurity lead15%C
- Eng. Saleh Al-BakirCloud & integration engineer15%R
Vendor team & advisers
3 members
- Yasmine BitarFront-end developer40%R
- Kinan AzzamDigital delivery adviser30%C
- Eng. Nadine IsmailArchitecture & integration adviser25%C
- Open seatIntegration engineer (vendor) — since 11 October
- Open seatIntegration engineer (vendor) — since 11 October
A AccountableR ResponsibleC ConsultedI Informed
Stakeholders
12 stakeholders, 8 of them below the engagement needed
Power / interest matrix
Pick one to see how they are handled
Power & influence
Keep satisfied3
high power, lower interest
Manage closely7
high power and interest
Monitor0
minimal effort
Keep informed2
high interest, lower power
Interest
Deputy President, Digital Transformation — project sponsor
Eng. Khaled Al-Kayyali
Sponsor — decisions and funding
Influence
Interest
Engagement level
Unaware
Resistant
Neutral
Supportive
Now
Leading
At the level needed.
- Impact on the project
- Approves gates and major changes
- Engagement plan
- Monthly briefing, direct escalation within 48 h
Last contact2026-10-21
12 results
Display options
| Organisation | Role | Actions | ||||||
|---|---|---|---|---|---|---|---|---|
| Eng. Khaled Al-Kayyali | Deputy President, Digital Transformation — project sponsor | Sponsor — decisions and funding | Leading | Eng. Tarek Al-MardiniEng. Tarek Al-MardiniProject Manager, Unified Government e-Services PlatformP-005tarek.almardini@psa.gov.sy | 2026-10-21 | |||
| Dr. Samer Al-Daqqar | President of the Planning and Statistics Authority | Steering Committee chair | SupportiveLeading | Eng. Lina Al-AttarEng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesP-004lina.alattar@psa.gov.sy | 2026-09-15 | |||
| Ministry of Administrative Development | Co-owner of the government service catalogue and procedure simplification | Co-owner of the government service catalogue and procedure simplification | NeutralSupportive | Hiba Al-ShamiHiba Al-ShamiSenior Business Analyst — Government ServicesP-006hiba.alshami@psa.gov.sy | 2026-10-27 | |||
| Ministry of Interior — Civil Registry | Identity-check integration partner | Identity checks through the civil registry | NeutralSupportive | Hamza Al-HusseinHamza Al-HusseinSenior Software Engineer – IntegrationP-030hamza.alhussein@psa.gov.sy | 2026-10-26 | |||
| Ibrahim Al-Saeed | Government Services in the Governorates — project owner | Project owner and governorate services follow-up | SupportiveLeading | Hiba Al-ShamiHiba Al-ShamiSenior Business Analyst — Government ServicesP-006hiba.alshami@psa.gov.sy | 2026-10-23 | |||
| Ministry of Communications and IT — Cybersecurity | Regulator | Cybersecurity regulator | NeutralSupportive | Eng. Hussam ZeidanEng. Hussam ZeidanDirector, CybersecurityP-026hussam.zeidan@psa.gov.sy | 2026-09-02 | |||
| Rasha Al-Mudarres | General Directorate of Finance & Contracts | Approves payments and certificates | Supportive | Omar Al-NahhasOmar Al-NahhasSenior Finance & Contracts SpecialistP-007omar.alnahhas@psa.gov.sy | 2026-10-12 | |||
| Eng. Maher Al-Hamawi | Energy, Water & Utilities Projects — citizen service centre readiness | Owner of citizen-centre readiness (power and networks) | ResistantSupportive | Eng. Lina Al-AttarEng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesP-004lina.alattar@psa.gov.sy | 2026-10-08 | |||
| Citizens and residents who use the services | Beneficiaries | Beneficiaries: citizens and residents | NeutralSupportive | Hiba Al-ShamiHiba Al-ShamiSenior Business Analyst — Government ServicesP-006hiba.alshami@psa.gov.sy | 2026-10-14 | |||
| Integrated Digital Solutions Co. | Main vendor | Main build & run vendor | Supportive | Eng. Tarek Al-MardiniEng. Tarek Al-MardiniProject Manager, Unified Government e-Services PlatformP-005tarek.almardini@psa.gov.sy | 2026-10-26 |
1–10 of 12
Communication plan
Who needs what, when, through which channel, and who owns it.
AudienceWhat they needWhenChannelOwnerNext
- National Steering CommitteeOverall status, variances, decisions neededMonthlyMeetingEng. Tarek Al-Mardini2026-11-17
- Project sponsorThe periodic update card and top five risksWeeklyReportEng. Tarek Al-Mardini2026-11-01
- Change CommitteeChange requests and impact analysisWeeklyMeetingEng. Tarek Al-Mardini2026-10-29
- Service-owning ministries and governorate centresPending requirements and sprint demosFortnightlyWorkshopHiba Al-Shami2026-10-30
- Ministry of Administrative DevelopmentRelease plan and service-simplification statusAt milestonesFormal letterHiba Al-Shami2026-11-12
- Ministry of Interior — Civil RegistryEnvironment readiness and integration issuesWeeklyMeetingHamza Al-Hussein2026-11-02Overdue
- Citizen service centre staffWhat changes in their work, training datesMonthlyNewsletterOla Al-Jandali2026-11-05
- Citizens and residentsNew e-services and launch datesAt milestonesSMSOla Al-JandaliAt launch
- Main vendorActions due and performance against contractWeeklyMeetingEng. Tarek Al-Mardini2026-11-02
- Leadership and watchersPerformance and early warningsDailyDashboardDr. Reem Al-Qabbani2026-10-29
Coming up
By date
- 292026-10Change CommitteeMeeting · Weekly
- 292026-10Leadership and watchersDashboard · Daily
- 302026-10Service-owning ministries and governorate centresWorkshop · Fortnightly
- 012026-11Project sponsorReport · Weekly
- 022026-11Ministry of Interior — Civil RegistryMeeting · Weekly
- 022026-11Main vendorMeeting · Weekly