Unified Government e-Services Platform
Remove from watchlistOne platform for 68 citizen e-services in a single journey — civil-status records, documents, building permits, local fees — checking identity against the civil registry and linking the ministries through the national interoperability framework.
Budget (BAC)
Actual cost
60% of budget
Progress
Estimate at completion
+SYP 90M
SPI · CPI
Forecast finish
42 days behind baseline
ExecutionStage 4 of 5
Next gate:Closure31 March 2027
- Pre-start · CompletePre-start · Complete
- Gate into «Initiation»DecisionGoDate22 September 2024Initiation · CompleteInitiation · Complete
- Gate into «Planning»DecisionConditional goDate5 January 2025Planning · CompletePlanning · Complete
- Gate into «Execution»DecisionConditional goDate27 April 2025Execution · Current stageExecution · Current stage
- Gate into «Closure»DecisionNot held yetDate31 March 2027Closure · Not startedClosure · Not started
Project lifecycle and its gates
Current phase: Execution. Pick a gate on the track to review it.
- Gate into «Initiation»DecisionGoDate22 September 2024Three options compared and a benefits baseline added; expected return 3.4× over five years.Pre-startComplete
- Gate into «Planning»DecisionConditional goDate5 January 2025Charter complete, with two conditions: a full-time PM and written commitment from the service-owning departments.InitiationComplete
- Gate into «Execution»DecisionConditional goDate27 April 2025A realistic plan and baseline after the estimates were reviewed with the PMO; the winning bid led on technical and price, provided the integration team is named.PlanningComplete
- Gate into «Closure»DecisionNot held yetDate31 March 2027ExecutionCurrent stageCurrent stage
- 5ClosureNot started
What each stage requires
The documents and approvals each gate asks for before the next stage.
Closure gate — deliverables accepted and handed over
Gate readiness
Under the pass mark
Automated control: no move until the criteria are met
- 5 mandatory checklist items open
- 4 required documents not approved
- 3 mandatory criteria under 70 points
- Weighted score 50 under the pass mark 75
Checklist
1 of 7 done
- Deliverable completion certificates approved for every deliverableMandatory
- Acceptance tests and handover to operations completeMandatory
- Open commitments listed with a plan to close themMandatory
- Deliverable-linked payments settledMandatory
- Pilot run with no critical or high findingsMandatory
- Users trained
- Launch rollback plan
Required documents
0 of 4 approved
- Deliverable completion certificatesNot submitted
- Project closure & handover formNot submitted
- Lessons-learned logSubmitted — awaiting acceptance · V1
- Benefits measurement planNot submitted
Criteria and score
Go from 75, conditional from 60; a mandatory criterion is met from 70.
Deliverables acceptedweight 35%Not met
58% of e-services built vs 67% planned; 24 wave-1 services late.
Quality & securityweight 25%Not met
Penetration test not yet run; automated coverage below 60%.
Operations & handover readinessweight 25%Not met
Operations plan in first draft; the service time limits of the run contract under negotiation with the vendor.
User & training readinessweight 15%
Training plan submitted; 420 citizen service centre staff to be trained from January 2027.
Approvers
Project Management Office
- Dr. Reem Al-QabbaniPMO directorVote pending
- Ibrahim Al-SaeedProject ownerVote pending
- Eng. Khaled Al-KayyaliProject sponsorVote pending