Unified Government e-Services Platform

Project name

Unified Government e-Services Platform

Project code

PRJ-2026-014Copy code

Project sponsor

Eng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011·khaled.alkayyali@psa.gov.sy

Project manager

Eng. Tarek Al-MardiniEng. Tarek Al-MardiniProject Manager, Unified Government e-Services PlatformP-005·tarek.almardini@psa.gov.sy

Project owner

Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046·ibrahim.alsaeed@psa.gov.sy

Portfolio & programme

Digital Government Services & Data PortfolioGovernment e-Services Programme

Type & methodology

Digital · Hybrid

Current phase

4Execution

⁦The ministries and governorates run 68 government e-services through separate portals and legacy systems that do not talk to each other⁩; a citizen deals with several bodies and service centres for a single transaction, ⁦and transactions that need checking take 21 days on average⁩. The unified government e-services platform brings them into one digital journey: civil-status extracts, the «no criminal record» certificate, vehicle and property services, building permits from the administrative units, local fees and utility subscriptions.

1. 1⁦Bring 68 government e-services for citizens into one platform and one journey⁩
2. 2⁦Cut the average time for transactions that need checking from 21 days to 5⁩
3. 3⁦Lift citizen satisfaction with digital services to 88%⁩
4. 4⁦Reduce cost per transaction by 60%⁩

1. 1Citizen identity checked against the civil registry (Ministry of Interior), with powers of attorney and delegations
2. 2Ministry data pulled automatically through the national interoperability framework, fees collected by bank e-payment under the Central Bank of Syria framework
3. 3A request workflow and forms engine the business configures without code
4. 4One citizen account with each transaction’s status, the documents issued and instant notifications
5. 5⁦Full WCAG 2⁩.⁦1⁩ AA accessibility
6. 6Hosting in the government data centre inside Syria with data classified under the approved policy

1. Charter approved⁦2025-01-05⁩
2. Build & run contract signed⁦2025-04-30⁩
3. Advance payment (10%) released⁦2025-05-25⁩
4. Requirements & design signed off⁦2025-09-30⁩
5. Internal pilot (MVP) live⁦2026-03-31⁩
6. Data classification approved under the data-protection policy⁦2026-06-30⁩
7. Wave 1 development complete (24 services)⁦2026-09-30⁩
8. Civil registry & national interoperability integration complete⁦2026-10-31⁩
9. Penetration test passed, security sign-off⁦2026-12-15⁩
10. User acceptance testing complete⁦2027-01-31⁩
11. Official launch of the unified government e-services platform⁦2027-03-01⁩
12. Final acceptance & final payment⁦2027-03-31⁩

• HighCivil-registry and interoperability-framework interfaces late
• HighVendor integration engineers in short supply
• MediumLate requirement sign-off by the service-owning ministries
• MediumService-centre staff resisting the digital procedures
• MediumCritical penetration-test findings

• ⁦Allocation of SYP 2⁩.⁦16bn in the investment plan⁩
• Hosting in the government data centre inside Syria only
• Compliance with the cybersecurity and data-protection requirements approved by the Ministry of Communications and IT

• Civil registry and interoperability test environments available as agreed
• ⁦Service-owning ministries sign off requirements within 10 working days⁩
• The vendor’s named team stays for the whole build

• Eng. Khaled Al-KayyaliDeputy President, Digital Transformation — project sponsor
• Dr. Samer Al-DaqqarPresident of the Planning and Statistics Authority
• Ministry of Administrative DevelopmentCo-owner of the government service catalogue and procedure simplification
• Ministry of Interior — Civil RegistryIdentity-check integration partner
• Ibrahim Al-SaeedGovernment Services in the Governorates — project owner
• Eng. Maher Al-HamawiEnergy, Water & Utilities Projects — citizen service centre readiness
• Citizen service centre staff in the governoratesInternal users
• Citizens and residents who use the servicesBeneficiaries

1. 1⁦68 e-services live on the platform at close⁩
2. 2⁦99.9% availability in the first six months⁩
3. 3Penetration test passed with no critical or high findings
4. 4⁦70% of walk-in transactions at citizen service centres moved online within 12 months⁩

• National Projects Steering CommitteeStrategic decisions, escalations, major gatesMonthly
• Change CommitteeApproves scope, cost and schedule changesWeekly
• Project Approval CommitteeMethodology compliance, data quality, stage gatesFortnightly
• Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly