MunjazStrategy & projects
MunjazPMO PLATFORMInitiation
Project charter
Objective, scope, deliverables, roles and budget
- Form no.
- PSA-PMO-F04
- Template edition
- 3.0
- Version
- V3
- Form date
- 2025-02-16
ApprovedPRJ-2026-014Unified Government e-Services Platform
Auto-filled — Filled by the platform from the project record, not typed.
- Project code
- PRJ-2026-014
- Project
- Unified Government e-Services Platform
- Portfolio
- Digital Government Services & Data Portfolio
- Sector
- Digital Transformation Sector
- Sponsor
- Eng. Khaled Al-Kayyali
- Project manager
- Eng. Tarek Al-Mardini
1Objective
Background
The ministries and governorates run 68 government e-services through separate portals and legacy systems that do not talk to each other; a citizen deals with several bodies and service centres for a single transaction, and transactions that need checking take 21 days on average. The unified government e-services platform brings them into one digital journey: civil-status extracts, the «no criminal record» certificate, vehicle and property services, building permits from the administrative units, local fees and utility subscriptions.
Project objectives
- Bring 68 government e-services for citizens into one platform and one journey
- Cut the average time for transactions that need checking from 21 days to 5
- Lift citizen satisfaction with digital services to 88%
- Reduce cost per transaction by 60%
2Scope
In scope
- One government e-services platform in Arabic and English, meeting accessibility standards, with the service catalogue and a fee calculator
- Citizen identity checks against the civil registry, links to the ministries under the national interoperability framework, and bank e-payment
- A configurable, no-code request workflow and forms engine
- Migration of open requests and service records from the ministries’ current systems
- Change management and training for 420 staff of the citizen service centres in the governorates
Out of scope
- The mobile app (separate project PRJ-2026-015)
- Changing procedures that would need changes to the laws or regulations in force
- Automating the civil registry itself (separate project PRJ-2026-011)
3Deliverables and milestones
| Deliverable | Due |
|---|---|
| Business requirements document | 2025-08-31 |
| UX prototype | 2025-09-15 |
| Solution & integration design | 2026-10-15 |
| Wave 1 service package (24 services) | 2026-09-30 |
| Civil-registry identity-check interfaces | 2026-10-31 |
| National interoperability framework interfaces | 2026-11-15 |
| Data migration plan | 2026-10-10 |
| Master test plan | 2026-06-30 |
| Milestone | Date |
|---|---|
| Charter approved | 2025-01-05 |
| Build & run contract signed | 2025-04-30 |
| Advance payment (10%) released | 2025-05-25 |
| Requirements & design signed off | 2025-09-30 |
| Internal pilot (MVP) live | 2026-03-31 |
| Data classification approved under the data-protection policy | 2026-06-30 |
| Wave 1 development complete (24 services) | 2026-09-30 |
| Civil registry & national interoperability integration complete | 2026-10-31 |
| Penetration test passed, security sign-off | 2026-12-15 |
| User acceptance testing complete | 2027-01-31 |
| Official launch of the unified government e-services platform | 2027-03-01 |
| Final acceptance & final payment | 2027-03-31 |
4RolesAuto-filled
- SponsorAuto-filled
- Eng. Khaled Al-Kayyali
- Project ownerAuto-filled
- Ibrahim Al-Saeed
- Project managerAuto-filled
- Eng. Tarek Al-Mardini
| Stakeholder | Role |
|---|---|
| Eng. Khaled Al-Kayyali | Deputy President, Digital Transformation — project sponsor |
| Dr. Samer Al-Daqqar | President of the Planning and Statistics Authority |
| Ministry of Administrative Development | Co-owner of the government service catalogue and procedure simplification |
| Ministry of Interior — Civil Registry | Identity-check integration partner |
| Ibrahim Al-Saeed | Government Services in the Governorates — project owner |
| Eng. Maher Al-Hamawi | Energy, Water & Utilities Projects — citizen service centre readiness |
| Citizen service centre staff in the governorates | Internal users |
| Citizens and residents who use the services | Beneficiaries |
| Governance body | Role | Cadence |
|---|---|---|
| National Projects Steering Committee | Strategic decisions, escalations, major gates | Monthly |
| Change Committee | Approves scope, cost and schedule changes | Weekly |
| Project Approval Committee | Methodology compliance, data quality, stage gates | Fortnightly |
| Project management team | Day-to-day control, risks, impediments, the periodic update card | Weekly |
5BudgetAuto-filled
| Line | Amount |
|---|---|
| Build & run contract (incl. approved variation) | SYP 1.3B |
| Government data centre hosting | SYP 230M |
| Integration & digital-signature licences | SYP 180M |
| Authority internal team | SYP 152.5M |
| QA & project office support | SYP 135M |
| Change management & training | SYP 77.5M |
| Contingency reserve (5%) | SYP 110M |
| Approved budget | SYP 2.2B |
Funding
Digital transformation investment plan 2025–2027, line 2-3-114
6Success criteria and constraints
Success criteria
- 68 e-services live on the platform at close
- 99.9% availability in the first six months
- Penetration test passed with no critical or high findings
- 70% of walk-in transactions at citizen service centres moved online within 12 months
Constraints
- Allocation of SYP 2.16bn in the investment plan
- Hosting in the government data centre inside Syria only
- Compliance with the cybersecurity and data-protection requirements approved by the Ministry of Communications and IT
Assumptions
- Civil registry and interoperability test environments available as agreed
- Service-owning ministries sign off requirements within 10 working days
- The vendor’s named team stays for the whole build
Approval logChain: Project charter approval · version 1
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Eng. Tarek Al-MardiniProject Manager, Unified Government e-Services Platform | Submitted | — | 2025-02-09 10:15 |
| 2 | PMO compliance | Methodology review | Dr. Reem Al-QabbaniPMO — director | Approved | Complete against the hybrid digital template V3. | 2025-02-12 09:05 |
| 3 | Project owner | Technical acceptance | Ibrahim Al-SaeedProject owner | Approved | — | 2025-02-13 15:30 |
| 4 | Budget funding confirmed | Financial approval | Rasha Al-MudarresFinance | Approved | — | 2025-02-16 11:10 |
| 5 | Sponsor approval | Technical acceptance | Eng. Khaled Al-KayyaliProject sponsor | Approved | Approved. To the national Steering Committee for information. | 2025-02-16 11:20 |
Signatures
PMO compliance
Dr. Reem Al-Qabbani
Approved2025-02-12
Project owner
Ibrahim Al-Saeed
Approved2025-02-13
Budget funding confirmed
Rasha Al-Mudarres
Approved2025-02-16
Sponsor approval
Eng. Khaled Al-Kayyali
Approved2025-02-16