PSA/2025/007
Terms, guarantees, milestones, variation orders and payment certificates.
From original to current value
Variations pending: 1 worth SYP 46.3M — if approved the value becomes SYP 1.3B
66% of the current value paid
Paid
SYP841.5Mof a current value of SYP 1.3B
AI insight
Go-live runs 42 days behind plan. The extension claim was assessed at 28 days and the pending variation (SYP 46.25M) adds 21 days; approving both moves the contract end beyond 31 March 2027.
Design, build and run the unified government e-services platform: 68 e-services (civil-registry extracts, «no criminal record» requests, vehicle and property services, building permits from the administrative units, municipal fees, utility subscriptions), identity checks against the civil registry, links to the ministries through the national interoperability framework, and bank e-payment.
Payments against accepted milestones per the payment schedule, within 30 days of the acceptance record.
Payment period
30 days
Retention
10%
Released at final acceptance
Advance payment
10%
Recovered from certificates
Penalty cap
6%
Of the contract value
Defects liability
6 months
After substantial completion
Bar: paid share of the value; gold mark: today
Met: 3 of 4
| Measure | Target | Achieved | Breach penalty |
|---|---|---|---|
| Production availability | 99.9% monthly | 99.71% | SYP1M |
| P1 incident response | within 30 min | average 12 min | — |
| P1 incident resolution | within 4 h | average 2.6 h | — |
| UAT defect fix | within 5 working days | average 3 days | — |
Integration-ready for the ERP contracts & procurement moduleIntegration-ready
Tender file no. — General Authority for Supply and Provision: 2503600485
The integration layer is in place; data exchange starts once the permissions and interfaces are granted.
Bank guarantees and insurance policies with their expiry
