RSK-0003Unified Government e-Services Platform
Late sign-off of service requirements by the owning ministries
A risk's detail, response, contingency and residual risk.
Risk statement
From cause to event to impact — with the preventive controls before the event and the contingency after it
Cause
Several ministries own the service procedures, and practice differs between the civil-registry offices in the governorates
Preventive controls
- A requirements alignment workshop with the ministries’ and governorate centres’ representatives, chaired by the programme manager
- A single sign-off matrix for requirements, signed by the Ministry of Administrative Development
2 / 2
Event
Late sign-off of service requirements by the owning ministries
Any requirement unsigned for more than 10 working days
Contingency
Take the conflict to the Deputy President for Digital Transformation for a ruling within a week
Impact
Six services redesigned and wave 1 delayed by three weeks
Assessment
The level before and after the response
Inherent
Residual
Exposure
SYP 30M
Residual
50% off the score
Score trend
Last six months
- Score
- Target residual
Escalation path
Escalation engine: a high risk unreviewed for 10 days notifies the PM, 15 the programme manager, 20 the PMO director
Last reviewed 6 days ago · Outside the engine — below «high»
Project manager
Current levelEng. Tarek Al-Mardini
Currently followed up here- 2
Programme manager
Eng. Lina Al-Attar
- 3
PMO director
Dr. Reem Al-Qabbani
- 4
Executive Council
Dr. Samer Al-Daqqar
By the PMO director’s decision
Mitigation plan
Each action with its owner and date — tick it off when complete
A requirements alignment workshop with the ministries’ and governorate centres’ representatives, chaired by the programme manager
Eng. Lina Al-AttarEng. Lina Al-AttarHead of the Unified Government e-Services Platform & Programme Manager, Government e-ServicesP-004lina.alattar@psa.gov.syIn progressIn 2 days2026-10-30A single sign-off matrix for requirements, signed by the Ministry of Administrative Development
Hiba Al-ShamiHiba Al-ShamiSenior Business Analyst — Government ServicesP-006hiba.alshami@psa.gov.syNot startedIn 15 days2026-11-12
Trigger
Any requirement unsigned for more than 10 working days
Contingency
Take the conflict to the Deputy President for Digital Transformation for a ruling within a week