RSK-0002Unified Government e-Services Platform
Shortage of integration and back-end engineers on the vendor team
A risk's detail, response, contingency and residual risk.
Risk statement
From cause to event to impact — with the preventive controls before the event and the contingency after it
Cause
The vendor pulled two integration engineers onto another client, and back-end engineers are in high demand
Preventive controls
- Formal letter to the vendor to restore the contractual staffing within 10 days
- Change request to add integration capacity for four months
- Apply the clause 14 staffing penalty if not resolved
1 / 3
Event
Shortage of integration and back-end engineers on the vendor team
The two replacements have not joined by 2026-11-05
Contingency
Borrow two engineers from the Authority’s Government Systems & Integration Directorate until the replacements join
Impact
Team velocity down 30%, with the civil-registry and interoperability interfaces and wave 1 services late
Assessment
The level before and after the response
Inherent
Residual
Exposure
SYP 46.3M
Residual
63% off the score
Score trend
Last six months
- Score
- Target residual
Escalation path
Escalation engine: a high risk unreviewed for 10 days notifies the PM, 15 the programme manager, 20 the PMO director
Last reviewed 2 days ago
Project manager
Eng. Tarek Al-Mardini
Currently followed up hereProgramme manager
Current levelEng. Lina Al-Attar
Automatically at 15 days unreviewed · in 13 days- 3
PMO director
Dr. Reem Al-Qabbani
Automatically at 20 days unreviewed · in 18 days - 4
Executive Council
Dr. Samer Al-Daqqar
By the PMO director’s decision
Mitigation plan
Each action with its owner and date — tick it off when complete
Formal letter to the vendor to restore the contractual staffing within 10 days
Omar Al-NahhasOmar Al-NahhasSenior Finance & Contracts SpecialistP-007omar.alnahhas@psa.gov.syDone2026-10-202026-10-20Change request to add integration capacity for four months
Eng. Tarek Al-MardiniEng. Tarek Al-MardiniProject Manager, Unified Government e-Services PlatformP-005tarek.almardini@psa.gov.syDone2026-10-262026-10-26Apply the clause 14 staffing penalty if not resolved
Omar Al-NahhasOmar Al-NahhasSenior Finance & Contracts SpecialistP-007omar.alnahhas@psa.gov.syNot startedIn 8 days2026-11-05
Trigger
The two replacements have not joined by 2026-11-05
Contingency
Borrow two engineers from the Authority’s Government Systems & Integration Directorate until the replacements join