RSK-0004Unified Government e-Services Platform
Government data centre hosting capacity exceeded at launch
A risk's detail, response, contingency and residual risk.
Risk statement
From cause to event to impact — with the preventive controls before the event and the contingency after it
Cause
Load estimates assume 40% of expected users, while demand is expected to be higher at launch and in the local-fee payment seasons
Preventive controls
- Load test at three times the expected use
- Turn on auto-scaling in the government data centre hosting
2 / 2
Event
Government data centre hosting capacity exceeded at launch
Response time above 3 seconds in the load test
Contingency
A staged launch by governorate, keeping the service at the citizen service centres as a fallback
Impact
Slow or unavailable document requests and fee payments in launch week, crowds back at the citizen service centres, and less trust in the platform
Assessment
The level before and after the response
Inherent
Residual
Exposure
SYP 22.5M
Residual
63% off the score
Score trend
Last six months
- Score
- Target residual
Escalation path
Escalation engine: a high risk unreviewed for 10 days notifies the PM, 15 the programme manager, 20 the PMO director
Last reviewed 9 days ago · Outside the engine — below «high»
Project manager
Current levelEng. Tarek Al-Mardini
Currently followed up here- 2
Programme manager
Eng. Lina Al-Attar
- 3
PMO director
Dr. Reem Al-Qabbani
- 4
Executive Council
Dr. Samer Al-Daqqar
By the PMO director’s decision
Mitigation plan
Each action with its owner and date — tick it off when complete
Load test at three times the expected use
Eng. Saleh Al-BakirEng. Saleh Al-BakirCloud & Integration EngineerP-034saleh.albakir@psa.gov.syIn progressIn 43 days2026-12-10Turn on auto-scaling in the government data centre hosting
Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syIn progressIn 33 days2026-11-30
Trigger
Response time above 3 seconds in the load test
Contingency
A staged launch by governorate, keeping the service at the citizen service centres as a fallback