O-1 · Authority level
A government service that needs no visit
Citizens still visit a service centre to finish a third of transactions; this quarter we move the rest onto the unified e-services platform.
- Progress
- 17%
- Key results done
- 0 / 3
- Average confidence
- 4.7
- Cycle
- Q4 2026
Expected by today 30%
Of the objective’s key results
Of 10
2026-10-01 → 2026-12-31
KR-01.1Raise transactions completed with no visit from 57% to 61%
- Start
- 57%
- Current
- 58%
- Target
- 61%
Planned to date 30%
The result since the cycle began
%
Check-ins (2)
2026-10-15 · Ibrahim Al-Saeed
7highThe owner’s confidence of reaching the target by the end of the cycle: 7 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.58%
Online civil-status extracts have run in every governorate since 20 October.
2026-10-01 · Ibrahim Al-Saeed
7highThe owner’s confidence of reaching the target by the end of the cycle: 7 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.57%
KR-01.2Launch 12 new services on the unified e-services platform
- Start
- 0 services
- Current
- 3 services
- Target
- 12 services
Planned to date 30%
The result since the cycle began
services
Check-ins (2)
2026-10-15 · Eng. Tarek Al-Mardini
4mediumThe owner’s confidence of reaching the target by the end of the cycle: 4 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.3 services
The civil-record transfer and merge service waits on its change request; the sponsor is informed.
2026-10-01 · Eng. Tarek Al-Mardini
6mediumThe owner’s confidence of reaching the target by the end of the cycle: 6 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.2 services
KR-01.3Raise citizen satisfaction with digital services from 74% to 77%
- Start
- 74%
- Current
- 74%
- Target
- 77%
Planned to date 30%
The result since the cycle began
%
Check-ins (2)
2026-10-15 · Eng. Lina Al-Attar
3lowThe owner’s confidence of reaching the target by the end of the cycle: 3 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.74%
Satisfaction has been flat since August; complaints centre on identity checks against the civil registry. We filed target re-evaluation request TR-2026-04 for the KPI’s annual target.
2026-10-01 · Eng. Lina Al-Attar
5mediumThe owner’s confidence of reaching the target by the end of the cycle: 5 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.74%