Citizen Service Centres — operational plan 2026

Citizen Service Centres Directorate

Approved

Shorter turnaround for transactions, online transactions with no visit, and published service quality at the governorate centres.

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ActivityJanFebMarAprMayJunJulAugSepOctNovDecProgress

DoneOn scheduleLateNot startedToday, 28 October

Links to KPIs and targets

Every KPI the plan’s activities move: its current value against the 2026 target, and the activities serving it

K-5.1.3

On track

Actual ⁦58%⁩ of target ⁦60%⁩⁦97%⁩

K-6.1.2

On track

Actual ⁦71%⁩ of target ⁦72%⁩⁦99%⁩

K-5.1.2

At risk

Actual ⁦69%⁩ of target ⁦80%⁩⁦86%⁩

K-6.1.1

At risk

Actual 4.1 thousand transactions of target 4.5 thousand transactions⁦91%⁩

Directorate: Citizen Service Centres Directorate
Owner: Ibrahim Al-SaeedDirector General, Government Services in the Governorates
Plan year: 2026
Operating budget: SYP 430M

The objectives and initiatives the plan delivers

Linked strategic objectives

Linked initiatives

Prepared and submitted by the directorate
Ibrahim Al-Saeed · submitted · 2026-01-25
Reviewed by Strategy Management
Rana Al-Samman · approved · 2026-02-03
Approved by the head of the sector
Eng. Bashir Al-Tai · approved · 2026-02-12

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