O-1.2 · Citizen Service Centres Directorate
Faster transactions without a service-centre visit
On track
The citizen service centres directorate owns turnaround times and online transactions in the governorates.
- Progress
- 46%
- Key results done
- 0 / 2
- Average confidence
- 7
- Cycle
- Q4 2026
Expected by today 30%
Of the objective’s key results
Of 10
2026-10-01 → 2026-12-31
KR-12.1Cut the average time of a transaction needing review from 21 to 5 days
- Start
- 21 days
- Current
- 12 days
- Target
- 5 days
Progress26% ahead56%
Planned to date 30%
At risk6mediumThe owner’s confidence of reaching the target by the end of the cycle: 6 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.
Next update 29 OctoberIbrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy
The result since the cycle began
days
Check-ins (2)
2026-10-15 · Ibrahim Al-Saeed
6mediumThe owner’s confidence of reaching the target by the end of the cycle: 6 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.12 days
2026-10-01 · Ibrahim Al-Saeed
6mediumThe owner’s confidence of reaching the target by the end of the cycle: 6 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.17 days
KR-12.2Complete 14,000 transactions online at the governorate centres this quarter
- Start
- 0 transactions
- Current
- 4,900 transactions
- Target
- 14,000 transactions
Progress5% ahead35%
Planned to date 30%
On track8highThe owner’s confidence of reaching the target by the end of the cycle: 8 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.
Next update 29 OctoberHiba Al-ShamiHiba Al-ShamiSenior Business Analyst — Government ServicesP-006hiba.alshami@psa.gov.sy
The result since the cycle began
transactions
Check-ins (2)
2026-10-15 · Hiba Al-Shami
8highThe owner’s confidence of reaching the target by the end of the cycle: 8 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.4,900 transactions
2026-10-01 · Hiba Al-Shami
8highThe owner’s confidence of reaching the target by the end of the cycle: 8 of 10. 7 and above is high, 4 to 6 medium, 3 and below low.1,500 transactions