Planning and Statistics AuthorityMunjaz11My actionsNotificationsالعربية
PRJ-2026-024On track1Pre-startStage-GatePlannedDelivered by:Ministry of Administrative Development

Unified Government Contact Centre & AI Assistant

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One number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.

Budget (BAC)

SYP 2.8B

Actual cost

SYP 0

⁦0%⁩ of budget

Progress

⁦0%⁩Awaiting acceptance ⁦0%⁩

Estimate at completion

SYP 2.8B

SPI · CPI

1.00Schedule performance index · 1.001.00Cost performance index · 1.00

Forecast finish

⁦2028-12-31⁩

On baseline

Pre-startStage ⁦1⁩ of ⁦5⁩

Next gate:Initiation4 November 2026

  1. Pre-start · Current stagePre-start · Current stage
  2. Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
  3. Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
  4. Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
  5. Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started

Electronic forms

The project’s twelve forms with their status and approval path, each printable with its approval log.

Forms

3

In approval

3

Past their limit

2

Escalated automatically

0

Approved

0

1PSA-PMO-F01Proposal

Project proposal & feasibility study

Justification, objectives, benefits, cost and initial risks

In approvalV1 · ⁦2026-06-07⁩
Technical acceptanceEng. Wassim Al-Azm1 working day overdueAction time limit exceeded · Limit 3 working days

2PSA-PMO-F02Proposal

Priority evaluation

Criteria, weights and the P1–P4 result

In approvalV4 · ⁦2026-08-01⁩
Technical acceptanceEng. Wassim Al-Azm1 working day overdueAction time limit exceeded · Limit 2 working days

3PSA-PMO-F03Approval

Project weight

The weight and the relative weight in the portfolio

In approvalV2 · ⁦2026-09-16⁩
Technical acceptanceEng. Wassim Al-Azm1 working day leftWithin the time limit · Limit 3 working days

4PSA-PMO-F04Initiation

Project charter

Objective, scope, deliverables, roles and budget

Not yet · Opens at the «Initiation» stage

5PSA-PMO-F05Planning

Project management plan

Schedule, deliverables, risks, communications, quality and benefits

Not yet · Opens at the «Planning» stage

6PSA-PMO-F06Planning

Kick-off meeting minutes

Roles, tasks, decisions and the start of execution

Not yet · Opens at the «Planning» stage

7PSA-PMO-F07Execution

Periodic update card

Progress, status, risks and support requested

Not yet · Opens at the «Execution» stage

8PSA-PMO-F08Execution

Deliverable completion certificate

Evidence, inspection, acceptance and the financial link

Not yet · Opens at the «Execution» stage

9PSA-PMO-F09Execution

Change request

The change, its impact analysis and the approval decision

Not yet · Opens at the «Execution» stage

10PSA-PMO-F10Execution

Suspension, resumption & cancellation

The decision, the rationale and the approvals

Not yet · Opens at the «Execution» stage

11PSA-PMO-F11Execution

Corrective plan

Actions, owners, dates and status

Not yet · Opens at the «Execution» stage

12PSA-PMO-F12Closure

Project closure & handover

Performance, handover, open commitments and lessons learned

Not yet · Opens at the «Closure» stage

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