MunjazStrategy & projects
MunjazPMO PLATFORMProposal
Project proposal & feasibility study
Justification, objectives, benefits, cost and initial risks
- Form no.
- PSA-PMO-F01
- Template edition
- 2.1
- Version
- V1
- Form date
- 2026-06-07
Auto-filled — Filled by the platform from the project record, not typed.
- Project code
- PRJ-2026-024
- Project
- Unified Government Contact Centre & AI Assistant
- Portfolio
- Reconstruction & Infrastructure Portfolio
- Sector
- Digital Transformation Sector
- Sponsor
- Eng. Khaled Al-Kayyali
- Project manager
- Eng. George Haddad
1The proposalAuto-filled
- TitleAuto-filled
- Unified Government Contact Centre & AI Assistant
- Proposed byAuto-filled
- Eng. George Haddad
- DepartmentAuto-filled
- Data & AI Directorate
- Submitted onAuto-filled
- 2026-06-07
- Proposal numberAuto-filled
- DMD-2026-024
2Justification
One number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
3Objectives
- Comparable public-service quality in every governorate
- Integrated digital government services for citizens
Strategic objectives served
- SO-6.1 — Comparable public-service quality in every governorate
- SO-5.1 — Integrated digital government services for citizens
4Expected benefits
| Kind | Benefit |
|---|---|
| No benefits recorded yet | |
5Cost & feasibility
Estimated cost
SYP 2.8B
Funding
The delivering body’s investment-plan allocations
| Cost line | Amount |
|---|---|
| Main contract | SYP 2B |
| Supervision & consulting | SYP 385M |
| Internal team | SYP 247.5M |
| Contingency reserve (5%) | SYP 137.5M |
| Total | SYP 2.8B |
6Initial risks
| Risk | Level | Proposed response |
|---|---|---|
| No initial risks recorded | ||
Approval logChain: Proposal & feasibility approval · version 4
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Eng. George HaddadDirector, Data Centres & Government Network | Submitted | — | 2026-06-07 14:59 |
| 2 | Line manager endorsement | Technical acceptance | Eng. Lina Al-AttarThe requester’s line manager | Approved | — | 2026-06-09 12:09 |
| 3 | PMO review | Methodology review | Mariam Al-ZoubiPMO — analyst | Approved | — | 2026-06-11 13:16 |
| 4 | Portfolio manager review | Technical acceptance | Approval enginePortfolio manager | Pre-breach alert | — | 2026-10-27 08:00 |
Signatures
Line manager endorsement
Eng. Lina Al-Attar
Approved2026-06-09
PMO review
Mariam Al-Zoubi
Approved2026-06-11
Portfolio manager review
Eng. Wassim Al-Azm
Awaiting decision
Cost & funding review
Rasha Al-Mudarres
Later
Project Approval Committee
Dr. Reem Al-Qabbani
Later