PRJ-2026-024On track1Pre-startStage-GatePlannedDelivered by:Ministry of Administrative Development
Unified Government Contact Centre & AI Assistant
Add to watchlistOne number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
Project managerEng. George HaddadProject sponsorEng. Khaled Al-KayyaliProgrammeNational Connectivity & Support Services Programme
Budget (BAC)
SYP 2.8B
Actual cost
SYP 0
0% of budget
Progress
0%Awaiting acceptance 0%
Estimate at completion
SYP 2.8B
SPI · CPI
1.00Schedule performance index · 1.001.00Cost performance index · 1.00
Forecast finish
2028-12-31
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Project management plan
One plan bringing the schedule, deliverables, risks, communications, quality and benefits together from the project’s records, approved through the plan’s chain.
Project management plan
The project plan has not started — it is prepared once the charter is approved.