Planning and Statistics AuthorityMunjaz11My actionsNotificationsالعربية
PRJ-2026-024On track1Pre-startStage-GatePlannedDelivered by:Ministry of Administrative Development

Unified Government Contact Centre & AI Assistant

Add to watchlist

One number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.

Budget (BAC)

SYP 2.8B

Actual cost

SYP 0

⁦0%⁩ of budget

Progress

⁦0%⁩Awaiting acceptance ⁦0%⁩

Estimate at completion

SYP 2.8B

SPI · CPI

1.00Schedule performance index · 1.001.00Cost performance index · 1.00

Forecast finish

⁦2028-12-31⁩

On baseline

Pre-startStage ⁦1⁩ of ⁦5⁩

Next gate:Initiation4 November 2026

  1. Pre-start · Current stagePre-start · Current stage
  2. Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
  3. Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
  4. Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
  5. Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started

Milestones

Contractual, executive, payment, regulatory and project milestones: planned, forecast and actual dates, delay, owner, evidence and approval.

Milestone runway

0Achieved
0On track
5At risk
0Late
Average delay73 days
Jul 27Oct 27Jan 28Apr 28Jul 28Oct 28Jan 29Apr 29
Contractual
Build completePlanned: ⁦2028-04-24⁩Forecast / actual: ⁦2028-07-10⁩Delay: 77 daysG3 +77
Executive
Project plan approvedPlanned: ⁦2027-06-15⁩Forecast / actual: ⁦2027-07-11⁩Delay: 26 daysG1 +26
Payment
Final handoverPlanned: ⁦2028-12-31⁩Forecast / actual: ⁦2029-04-28⁩Delay: 118 daysG5 +118
Regulatory
Testing & acceptance completePlanned: ⁦2028-08-27⁩Forecast / actual: ⁦2028-12-03⁩Delay: 98 daysG4 +98
Project
Designs approvedPlanned: ⁦2027-10-19⁩Forecast / actual: ⁦2027-12-04⁩Delay: 46 daysG2 +46

The hollow diamond is the approved baseline date, the solid one the actual or forecast, the line between them the delay

Milestone register

⁦5⁩ results
Export CSV
Project plan approvedMS-G1Executive⁦2027-06-15⁩⁦2027-07-11⁩⁦+26⁩ daysEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syAt risk0Not requested
Designs approvedMS-G2Project⁦2027-10-19⁩⁦2027-12-04⁩⁦+46⁩ daysEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syAt risk0Not requested
Build completeMS-G3Contractual⁦2028-04-24⁩⁦2028-07-10⁩⁦+77⁩ daysEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syAt risk0Not requested
Testing & acceptance completeMS-G4Regulatory⁦2028-08-27⁩⁦2028-12-03⁩⁦+98⁩ daysEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syAt risk0Not requested
Final handoverMS-G5Payment⁦2028-12-31⁩⁦2029-04-28⁩⁦+118⁩ daysEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syAt risk0Not requested
⁦1⁩–⁦5⁩ of ⁦5⁩

Deliverables register

Each deliverable with its acceptance criteria, files, versions, reviewer and approver, through its states from draft to approved.

Progress counted from deliverables

Project progress = the sum of the weights of deliverables accepted with a completion certificate. Nothing counts before it is accepted and certified.

Weights sum to ⁦100%⁩

Counted

⁦0%⁩

Awaiting acceptance

⁦0%⁩

Not handed in

⁦100%⁩

Deliverable flow

Pick a stage to filter the register
⁦11⁩ results
Export CSV
Project plan & baseline024-D1⁦4%⁩—DraftEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syIbrahim Al-Saeed⁦2027-04-13⁩V0⁦0⁩ of ⁦3⁩
Monitoring & reporting024-D2⁦4%⁩—DraftIbrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syIbrahim Al-Saeed⁦2027-06-15⁩V0⁦0⁩ of ⁦3⁩
Business requirements024-D3⁦9%⁩—DraftIbrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syIbrahim Al-Saeed⁦2027-08-17⁩V0⁦0⁩ of ⁦3⁩
Solution design024-D4⁦9%⁩—DraftEng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011khaled.alkayyali@psa.gov.syIbrahim Al-Saeed⁦2027-10-19⁩V0⁦0⁩ of ⁦3⁩
Release 1024-D5⁦13%⁩—DraftEng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011khaled.alkayyali@psa.gov.syIbrahim Al-Saeed⁦2027-12-20⁩V0⁦0⁩ of ⁦3⁩
Release 2024-D6⁦13%⁩—DraftEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syIbrahim Al-Saeed⁦2028-02-21⁩V0⁦0⁩ of ⁦3⁩
Integrations024-D7⁦13%⁩—DraftIbrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syIbrahim Al-Saeed⁦2028-04-24⁩V0⁦0⁩ of ⁦3⁩
System testing024-D8⁦10%⁩—DraftEng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.syIbrahim Al-Saeed⁦2028-06-26⁩V0⁦0⁩ of ⁦3⁩
User acceptance testing024-D9⁦10%⁩—DraftIbrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syIbrahim Al-Saeed⁦2028-08-27⁩V0⁦0⁩ of ⁦3⁩
Training & change024-D10⁦8%⁩—DraftIbrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.syIbrahim Al-Saeed⁦2028-10-29⁩V0⁦0⁩ of ⁦3⁩
Go-live & handover024-D11⁦7%⁩—DraftEng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011khaled.alkayyali@psa.gov.syIbrahim Al-Saeed⁦2028-12-31⁩V0⁦0⁩ of ⁦3⁩
Total · 11⁦100%⁩
⁦1⁩–⁦11⁩ of ⁦11⁩
Esc

Quick actions

Go to

Projects

↑↓to move↵to openEscto close