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Programme · PG-08 · Reconstruction & Infrastructure Portfolio

National Connectivity & Support Services Programme

At risk

The southern M5, the government fibre backbone, the census preparation and the unified government contact centre.

Approved budget
SYP 9.3B

incl. SYP 250M programme reserve

Actual spend
SYP 3.4B

⁦37%⁩ of budget

EAC
SYP 9.3B+2.4%

Estimate at completion

Progress
⁦44%⁩

Planned ⁦51%⁩

Schedule performance index
0.90

Cost performance index 0.97

Manager

Eng. George Haddad

Director, Data Centres & Government Network

Sponsor

Eng. Khaled Al-Kayyali

Deputy President, Digital Transformation

Projects

4 projects

2025-02-16 — 2028-12-31

On track 2At risk 2

Programme objectives

What the programme must achieve, and the strategic objectives it serves.

  1. 1

    A unified government contact centre on one number and an AI assistant answering citizens around the clock

  2. 2

    Cut travel time on the Damascus–Daraa highway by 45% with smart lighting and signals

  3. 3

    The ministries and governorate centres on the secure government backbone

Programme benefits

From baseline to target

  • Travel-time reduction on the southern highway

    by ⁦2027⁩
    Baseline 0Current 22 %Target 45
  • Bodies on the secure government network

    by ⁦2027⁩
    Baseline 35Current 64 %Target 100

Roadmap

One lane per project: start to forecast finish, with the progress earned and the baseline finish.

EarnedRemainingBaseline finishSlip
2025202620272028
2026-12-15
2027-03-05
2028-03-31
2028-12-31

Dependencies between projects

What waits on what. Red links are on the programme’s critical path.

Critical path

What each project needs from the one before

  • The southern highway’s cameras and signals connect over the government fibre backbone

  • Critical

    The census field offices need secure network links to upload data daily

  • The contact centre answers citizens’ questions about the census

  • Road-lighting fault reports are handled by the unified contact centre

Shared risks

Risks that hit more than one project, managed at programme level.

12

Excavation approvals for fibre between governorates delay the backbone and everything on it

PRK-08-1·Mitigate·Eng. George Haddad

Affects

Open risks in the programme’s projects

5 risks

Open risks in the programme’s projects
  • Critical0
  • High0
  • Medium5
  • Low0
  • Risks 5
Probability
5
4
3
2
1
12345

Impact

Open risks in the programme’s projects
Probability \ Impact12345
50 · Low0 · Medium0 · High0 · Critical0 · Critical
40 · Low0 · Medium1 · Medium0 · High0 · Critical
30 · Low0 · Low3 · Medium1 · Medium0 · High
20 · Low0 · Low0 · Low0 · Medium0 · Medium
10 · Low0 · Low0 · Low0 · Low0 · Low

Programme KPIs · Stakeholders

Stakeholders

Power against interest; click a person to see their role.

Power

Keep satisfied0

Manage closely4

Monitor0

Keep informed0

Eng. Khaled Al-KayyaliManage closelyEng. George HaddadManage closelyDr. Firas Al-ObaidManage closelyEng. Hussam ZeidanManage closely

Interest

Programme decisions

What the committees decided on the programme’s projects, and what the programme raised to them.

    Committees

    National Projects Steering Committee

    Monthly · Quorum ⁦5⁩

    Dr. Ziad Al-Atassi · Deputy President, Strategy & PerformanceEng. Abdulrahman Al-Kilani · Deputy President, Development Projects Follow-upEng. Khaled Al-Kayyali · Deputy President, Digital Transformation
    Chair: Dr. Samer Al-DaqqarNext meeting 2026-11-03
    Project Approval Committee

    Fortnightly · Quorum ⁦4⁩

    Basel Al-Mahayni · Director General, Digital Government Services & Portfolio Manager, Digital Government Services & DataDr. Mais Al-Sibai · Director General, Strategy & National ProjectsNizar Abu Fakhr · Head, Monitoring, Evaluation & Performance
    Chair: Dr. Reem Al-QabbaniNext meeting 2026-11-04

    Programme projects

    The programme’s performance is computed from these projects.

    ⁦4⁩ results
    Export CSV
    Manager
    Damascus–Daraa Highway (Southern M5) — Lighting & Smart SignalsPRJ-2026-013Eng. Maher Al-Hamawi4ExecutionAt risk⁦79%⁩SYP1.9BSYP2B⁦+6.4%⁩0.88Schedule performance index · 0.880.94Cost performance index · 0.94
    Government Fibre Backbone — Damascus–Homs SegmentPRJ-2026-018Eng. George Haddad4ExecutionAt risk⁦55%⁩SYP3.3BSYP3.4B⁦+3.1%⁩0.87Schedule performance index · 0.870.97Cost performance index · 0.97
    Population & Housing Census Preparation — Phase 1PRJ-2026-022Ayman Sabbagh3PlanningOn track⁦2%⁩SYP1.2BSYP1.2B⁦0.0%⁩1.00Schedule performance index · 1.001.00Cost performance index · 1.00
    Unified Government Contact Centre & AI AssistantPRJ-2026-024Eng. George Haddad1Pre-startOn track⁦0%⁩SYP2.8BSYP2.8B⁦0.0%⁩1.00Schedule performance index · 1.001.00Cost performance index · 1.00
    Total · 4SYP9.1BSYP9.3B
    ⁦1⁩–⁦4⁩ of ⁦4⁩

    Budget shares

    Budget shares

    SYP 9.1B

    Budget

    • Damascus–Daraa Highway (Southern M5) — Lighting & Smart SignalsSYP 1.9B⁦20%⁩
    • Government Fibre Backbone — Damascus–Homs SegmentSYP 3.3B⁦36%⁩
    • Population & Housing Census Preparation — Phase 1SYP 1.2B⁦13%⁩
    • Unified Government Contact Centre & AI AssistantSYP 2.8B⁦30%⁩
    Budget shares
    CategoryValueShare
    Damascus–Daraa Highway (Southern M5) — Lighting & Smart SignalsSYP 1.9B⁦20%⁩
    Government Fibre Backbone — Damascus–Homs SegmentSYP 3.3B⁦36%⁩
    Population & Housing Census Preparation — Phase 1SYP 1.2B⁦13%⁩
    Unified Government Contact Centre & AI AssistantSYP 2.8B⁦30%⁩
    TotalSYP 9.1B⁦100%⁩
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