Unified Government Contact Centre & AI Assistant
Add to watchlistOne number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
Budget (BAC)
Actual cost
0% of budget
Progress
Estimate at completion
SPI · CPI
Forecast finish
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Project lifecycle and its gates
Current phase: Pre-start. Pick a gate on the track to review it.
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Pre-startCurrent stageCurrent stage
- Gate into «Planning»DecisionNot held yet2InitiationNot started
- Gate into «Execution»DecisionNot held yet3PlanningNot started
- Gate into «Closure»DecisionNot held yet4ExecutionNot started
- 5ClosureNot started
What each stage requires
The documents and approvals each gate asks for before the next stage.
Approval gate — proposal and feasibility approved
Gate readiness
Enough for a conditional go only
Automated control: no move until the criteria are met
- 2 mandatory checklist items open
- 2 required documents not approved
- 1 mandatory criterion under 70 points
- Weighted score 69 under the pass mark 75
Checklist
3 of 5 done
- Project proposal & feasibility form complete: rationale, objectives, benefits, cost and early risksMandatory
- P1–P4 priority assessed on the Authority’s criteria and weightsMandatory
- Project weight and its relative weight in the portfolio computedMandatory
- Linked to a strategic objective, a main initiative and the annual work planMandatory
- No overlap with an existing project
Required documents
1 of 3 approved
- Project proposal & feasibility studySubmitted — awaiting acceptance · V1
- Priority assessment formApproved · V1
- Project weighting formNot submitted
Criteria and score
Go from 75, conditional from 60; a mandatory criterion is met from 70.
Strategic alignmentweight 40%Met
Awaiting evidence from the project team.
Feasibility and expected benefitsweight 35%Not met
Awaiting evidence from the project team.
Priority against other proposalsweight 25%
Awaiting evidence from the project team.
Approvers
Project Approval Committee
- Dr. Mais Al-SibaiProject Approval Committee chairVote pending
- Dr. Reem Al-QabbaniPMO directorVote pending
- Eng. Khaled Al-KayyaliProject sponsorVote pending