Unified Government Contact Centre & AI Assistant
Add to watchlistOne number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
Budget (BAC)
Actual cost
0% of budget
Progress
Estimate at completion
SPI · CPI
Forecast finish
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Scope statementRequired from Initiation
What the project delivers, what it does not, and when a deliverable counts as accepted.
One number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
In scope
- One number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
- Identity checks against the civil registry
- Integration with internal systems
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
Acceptance criteria
- Main deliverable — stage 1Meets the approved specification, signed off by the project owner
- Main deliverable — final stageMeets the approved specification, signed off by the project owner
Scope baselineRequired from Planning
Every approved change creates a new baseline
No baseline yet — it is approved at the planning gate.
Requirements registerRequired from Planning
6 requirements of five kinds, with the trace status of each
By type
- Business1
- Functional2
- Technical1
- Regulatory1
- Security1
Fully traced
0%
0/6 · linked to a deliverable, task and test
Test passed
0%
0/6 · test result is a pass
Accepted
0%
0/6 · signed off by the business owner
Display options
| REQ-024-01 | An end-to-end digital journey, no walk-in | Business | Must | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | — | |
| REQ-024-02 | Identity checks against the civil registry | Functional | Must | Draft | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | — | |
| REQ-024-03 | A user dashboard | Functional | Must | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | — | |
| REQ-024-04 | Integration with internal systems | Technical | Should | Draft | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | — | |
| REQ-024-05 | WCAG 2.1 accessibility | Regulatory | Should | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | — | |
| REQ-024-06 | National cybersecurity controls | Security | Could | Draft | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | — |
Traceability matrixRequired from Execution
Requirement → deliverable → task → test → acceptance. 6 requirements have a gap.