Unified Government Contact Centre & AI Assistant
Add to watchlistOne number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
Budget (BAC)
Actual cost
0% of budget
Progress
Estimate at completion
SPI · CPI
Forecast finish
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Team & roles
1 member, about 0.3 full-time equivalents
Leadership
1 member
- Eng. George HaddadProject manager — unified contact centre25%Allocated 115% across all projectsA
A AccountableR ResponsibleC ConsultedI Informed
Stakeholders
5 stakeholders, 4 of them below the engagement needed
Power / interest matrix
Pick one to see how they are handled
Keep satisfied1
high power, lower interest
Manage closely3
high power and interest
Monitor0
minimal effort
Keep informed1
high interest, lower power
Interest
Project sponsor
Eng. Khaled Al-Kayyali
Decisions and funding
Influence
Interest
Engagement level
Unaware
Resistant
Neutral
Supportive
Leading
A gap of 1 step — needs an engagement plan.
- Impact on the project
- Approves gates and changes
- Engagement plan
- Monthly briefing
Display options
| Organisation | Role | Actions | ||||||
|---|---|---|---|---|---|---|---|---|
| Eng. Khaled Al-Kayyali | Project sponsor | Decisions and funding | SupportiveLeading | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | 2026-10-06 | |||
| Ibrahim Al-Saeed | Project owner | Accepts deliverables, owns benefits | SupportiveLeading | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | 2026-10-09 | |||
| Project Management Office (PMO) | Governance | Compliance and data quality | Supportive | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | 2026-10-03 | |||
| General Directorate of Financial Affairs | Internal department | Payment approval | NeutralSupportive | Huda Al-DandalHuda Al-DandalSenior Financial Analyst — Investment PlanP-037huda.aldandal@psa.gov.sy | 2026-09-30 | |||
| End beneficiaries | Beneficiaries | Users of the outcome | NeutralSupportive | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | 2026-09-12 |
Communication plan
Who needs what, when, through which channel, and who owns it.
- Project sponsorStatus and decisions neededMonthlyMeetingEng. George Haddad2026-11-01
- Project ownerDeliverable status and acceptance datesFortnightlyEmailEng. George Haddad2026-10-20
- PMOData and indicator updatesWeeklyDashboardEng. George Haddad2026-10-17
- BeneficiariesWhat changes and whenAt milestonesNewsletterEng. George HaddadAt launch
Coming up
By date
- 172026-10PMODashboard · Weekly
- 202026-10Project ownerEmail · Fortnightly
- 012026-11Project sponsorMeeting · Monthly