Planning and Statistics AuthorityMunjaz11My actionsNotificationsالعربية
PRJ-2026-024On track1Pre-startStage-GatePlannedDelivered by:Ministry of Administrative Development

Unified Government Contact Centre & AI Assistant

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One number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.

Budget (BAC)

SYP 2.8B

Actual cost

SYP 0

⁦0%⁩ of budget

Progress

⁦0%⁩Awaiting acceptance ⁦0%⁩

Estimate at completion

SYP 2.8B

SPI · CPI

1.00Schedule performance index · 1.001.00Cost performance index · 1.00

Forecast finish

⁦2028-12-31⁩

On baseline

Pre-startStage ⁦1⁩ of ⁦5⁩

Next gate:Initiation4 November 2026

  1. Pre-start · Current stagePre-start · Current stage
  2. Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
  3. Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
  4. Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
  5. Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started

Project weight

The weight and the relative weight in the portfolio

Planning and Statistics AuthorityMunjazStrategy & projectsMunjazPMO PLATFORM

Approval

Project weight

The weight and the relative weight in the portfolio

Form no.
PSA-PMO-F03
Template edition
1.0
Version
V2
Form date
⁦2026-09-16⁩
In approvalPRJ-2026-024Unified Government Contact Centre & AI Assistant

Auto-filled — Filled by the platform from the project record, not typed.

Project code
PRJ-2026-024
Project
Unified Government Contact Centre & AI Assistant
Portfolio
Reconstruction & Infrastructure Portfolio
Sector
Digital Transformation Sector
Sponsor
Eng. Khaled Al-Kayyali
Project manager
Eng. George Haddad

1Weight and relative weightAuto-filled

Project weight score

69 of 100

Relative weight in the portfolio

⁦11.2%⁩

Counts once the project is approved

Portfolio

Reconstruction & Infrastructure Portfolio

8 projects

Its share of the portfolio’s progress

0.0 points of 35.3%

2Weight criteriaAuto-filled

Each criterion is rated 1–5 from the project’s record and multiplied by its approved weight.

CriterionRated fromWeightRatingPoints
Strategic importanceThe project’s strategic value⁦35%⁩428.0
Budget sizeApproved budget (BAC)⁦25%⁩315.0
Impact on citizens & beneficiariesThe project’s alignment score⁦20%⁩416.0
Complexity & riskThe project’s risk score⁦10%⁩36.0
Project classificationThe project’s classification⁦10%⁩24.0
Weight score—⁦100%⁩—69

3Relative weights across the portfolioAuto-filled

Proposed and cancelled projects are left out; suspended ones keep their frozen progress.

ProjectScoreRelative weightProgress
Darayya Replacement Housing100⁦18.3%⁩⁦42%⁩
Deir ez-Zor Suspension Bridge Reconstruction89⁦16.3%⁩⁦2%⁩
Douma Wastewater Treatment Plant88⁦16.1%⁩⁦44%⁩
Maarat al-Numan Infrastructure Rehabilitation — with Idlib Governorate80⁦14.6%⁩⁦33%⁩
Population & Housing Census Preparation — Phase 166⁦12.1%⁩⁦2%⁩
Damascus–Daraa Highway (Southern M5) — Lighting & Smart Signals62⁦11.3%⁩⁦79%⁩
Government Fibre Backbone — Damascus–Homs Segment62⁦11.3%⁩⁦55%⁩
Unified Government Contact Centre & AI Assistant69Not counted⁦0%⁩
Weighted portfolio progress—⁦100%⁩⁦35.3%⁩

Approval logChain: Project weight approval · version ⁦1⁩

Every decision on the form — who, their role, the note and the time. It prints with the form.

#StepKindNameDecisionNoteDate & time
1Author—Mariam Al-ZoubiDirector, Education & Rural Development ProjectsSubmitted—⁦2026-09-16⁩ 14:41
2Weight model complianceMethodology reviewMariam Al-ZoubiPMO — analystApproved—⁦2026-09-20⁩ 10:55

Signatures

Weight model compliance

Mariam Al-Zoubi

Approved⁦2026-09-20⁩

Portfolio manager approval

Eng. Wassim Al-Azm

Awaiting decision

Issued from Munjaz — Planning and Statistics Authority · ⁦2026-10-28⁩Form PSA-PMO-F03 · version V2

Project weight

Prints the form and its approval log on A4.

Approval path

Read from the approval engine: the steps, their holders and the time limits in working days.

Chain: Project weight approval · version ⁦1⁩

Submitted by Mariam Al-Zoubi on ⁦2026-09-16⁩

  1. Methodology review

    Weight model compliance

    Mariam Al-Zoubi · PMO — analyst

    Approved · ⁦2026-09-20⁩ at ⁦10:55⁩

  2. Technical acceptance

    Portfolio manager approval

    Eng. Wassim Al-Azm · Portfolio manager
    1 working day leftWithin the time limit · Limit 3 working daysLimit 3 working days · Due ⁦2026-10-29⁩
    Waiting on Eng. Wassim Al-Azm

Previous versions

Every version is kept with its status and what changed.

  1. V2ApprovedCurrent⁦2026-09-14⁩

    Classification added at 10; budget cut from 35 to 25 so the building projects do not swamp the portfolio

    Dr. Reem Al-Qabbani

  2. V1Approved⁦2025-12-02⁩

    First model: strategic importance, budget, impact, complexity

    Dr. Reem Al-Qabbani

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