Planning and Statistics AuthorityMunjaz11My actionsNotificationsالعربية
PRJ-2026-024On track1Pre-startStage-GatePlannedDelivered by:Ministry of Administrative Development

Unified Government Contact Centre & AI Assistant

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One number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.

Budget (BAC)

SYP 2.8B

Actual cost

SYP 0

⁦0%⁩ of budget

Progress

⁦0%⁩Awaiting acceptance ⁦0%⁩

Estimate at completion

SYP 2.8B

SPI · CPI

1.00Schedule performance index · 1.001.00Cost performance index · 1.00

Forecast finish

⁦2028-12-31⁩

On baseline

Pre-startStage ⁦1⁩ of ⁦5⁩

Next gate:Initiation4 November 2026

  1. Pre-start · Current stagePre-start · Current stage
  2. Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
  3. Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
  4. Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
  5. Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started

Priority evaluation

Criteria, weights and the P1–P4 result

Planning and Statistics AuthorityMunjazStrategy & projectsMunjazPMO PLATFORM

Proposal

Priority evaluation

Criteria, weights and the P1–P4 result

Form no.
PSA-PMO-F02
Template edition
1.3
Version
V4
Form date
⁦2026-08-01⁩
In approvalPRJ-2026-024Unified Government Contact Centre & AI Assistant

Auto-filled — Filled by the platform from the project record, not typed.

Project code
PRJ-2026-024
Project
Unified Government Contact Centre & AI Assistant
Portfolio
Reconstruction & Infrastructure Portfolio
Sector
Digital Transformation Sector
Sponsor
Eng. Khaled Al-Kayyali
Project manager
Eng. George Haddad

1The resultAuto-filled

Priority score

64 of 100

Class

P2

60–74

Priority model

Version 4

Class thresholdsAuto-filled

P1 from 75 · P2 from 60 · P3 from 45 · P4 below 45

2Criteria and weightsAuto-filled

Rated 1–5; the cost criteria (risk, complexity, resources) are turned around before weighting.

CriterionWeightRatingPoints
Fit with the development framework⁦20%⁩4.216.0
Development value⁦12%⁩4.19.3
Economic & social return⁦8%⁩3.75.4
Urgency⁦10%⁩3.15.3
Legal requirement⁦10%⁩1.61.5
Risk⁦7%⁩2.74.0
Complexity⁦6%⁩2.83.3
Resource requirement⁦5%⁩2.53.1
Impact on citizens & beneficiaries⁦14%⁩4.311.6
Sustainability impact⁦3%⁩2.00.8
Digital transformation impact⁦5%⁩4.44.3
Total⁦100%⁩—64

Approval logChain: Priority evaluation approval · version ⁦1⁩

Every decision on the form — who, their role, the note and the time. It prints with the form.

#StepKindNameDecisionNoteDate & time
1Author—Mariam Al-ZoubiDirector, Education & Rural Development ProjectsSubmitted—⁦2026-08-01⁩ 09:24
2Evaluation checked against the modelMethodology reviewMariam Al-ZoubiPMO — analystApproved—⁦2026-08-02⁩ 13:28
3Portfolio manager reviewTechnical acceptanceApproval enginePortfolio managerPre-breach alert—⁦2026-10-27⁩ 08:00

Signatures

Evaluation checked against the model

Mariam Al-Zoubi

Approved⁦2026-08-02⁩

Portfolio manager review

Eng. Wassim Al-Azm

Awaiting decision

Class approved — Project Approval Committee

Dr. Reem Al-Qabbani

Later

Issued from Munjaz — Planning and Statistics Authority · ⁦2026-10-28⁩Form PSA-PMO-F02 · version V4

Priority evaluation

Prints the form and its approval log on A4.

Approval path

Read from the approval engine: the steps, their holders and the time limits in working days.

Chain: Priority evaluation approval · version ⁦1⁩

Submitted by Mariam Al-Zoubi on ⁦2026-08-01⁩

  1. Methodology review

    Evaluation checked against the model

    Mariam Al-Zoubi · PMO — analyst

    Approved · ⁦2026-08-02⁩ at ⁦13:28⁩

  2. Technical acceptance

    Portfolio manager review

    Eng. Wassim Al-Azm · Portfolio manager
    1 working day overdueAction time limit exceeded · Limit 2 working daysLimit 2 working days · Due ⁦2026-10-27⁩

    Pre-breach alert at ⁦75%⁩ — sent ⁦2026-10-27⁩

    Waiting on Eng. Wassim Al-Azm
  3. Technical acceptance

    Class approved — Project Approval Committee

    Dr. Reem Al-Qabbani · Project Approval Committee

    Limit 5 working days · Expected by ⁦2026-11-03⁩

Previous versions

Every version is kept with its status and what changed.

  1. V4In approvalCurrent⁦2026-08-01⁩

    Evaluated on the approved priority model

    Mariam Al-Zoubi

Only one version so far.

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