PRJ-2026-014At risk4ExecutionHybridIn progressDelivered by:Ministry of Communications and Information Technology

Unified Government e-Services Platform

One platform for 68 citizen e-services in a single journey — civil-status records, documents, building permits, local fees — checking identity against the civil registry and linking the ministries through the national interoperability framework.

Project managerEng. Tarek Al-MardiniProject sponsorEng. Khaled Al-KayyaliProgrammeGovernment e-Services Programme

Early warning: ⁦74%⁩ chance of slipping within ⁦45⁩ days

Budget (BAC)

SYP 2.2B

Actual cost

SYP 1.3B

⁦60%⁩ of budget

Progress

⁦58%⁩Awaiting acceptance ⁦23%⁩

Estimate at completion

SYP 2.3B

+SYP 90M

SPI · CPI

0.870.96

Forecast finish

⁦2027-05-12⁩

42 days behind baseline

ExecutionStage ⁦4⁩ of ⁦5⁩

Next gate:Closure31 March 2027

Pre-start · Complete
Initiation · Complete
Planning · Complete
Execution · Current stage
Closure · Not started

Change request

The change, its impact analysis and the approval decision

Electronic forms

MunjazStrategy & projects

MunjazPMO PLATFORM

Execution

Change request

The change, its impact analysis and the approval decision

Form no.: PSA-PMO-F09
Template edition: 3.1
Version: V2
Form date: ⁦2026-02-10⁩

ApprovedCR-2026-001Add an e-proxy service to act on someone else’s behalf

Auto-filled — Filled by the platform from the project record, not typed.

Project code: PRJ-2026-014
Project: Unified Government e-Services Platform
Portfolio: Digital Government Services & Data Portfolio
Sector: Digital Transformation Sector
Sponsor: Eng. Khaled Al-Kayyali
Project manager: Eng. Tarek Al-Mardini

1The change

TitleAuto-filled: Add an e-proxy service to act on someone else’s behalf
KindAuto-filled: Scope
Requested byAuto-filled: Eng. Tarek Al-Mardini
Raised onAuto-filled: ⁦2026-02-10⁩

Reason

The Ministries of Justice and Administrative Development asked for legal agents to complete transactions on an electronic power of attorney checked against the civil registry

Justification

40% of transactions are filed by agents for their owners; without an electronic power-of-attorney check they stay on paper

2Impact analysis

Cost

+SYP 60M

Schedule

+18 days

Risk

12 → 16

Benefits

+18%

Risk impact

Adds more dependence on the civil-registry interfaces

Benefits impact

Lifts e-submitted transactions from 60% to 85%

3The approval decision

The PMO’s recommendation

The national PMO recommends approval: the benefit clearly outweighs the cost

Change Committee decision: Approve
Decided on: ⁦2026-02-23⁩
Decision number: DEC-2026-007

Approval logChain: Change request approval · version ⁦5⁩

Every decision on the form — who, their role, the note and the time. It prints with the form.

#	Step	Kind	Name	Decision	Note	Date & time
1	Author	—	Eng. Tarek Al-MardiniProject Manager, Unified Government e-Services Platform	Submitted	—	⁦2026-02-10⁩ 10:19
2	Project manager	Technical acceptance	Eng. Tarek Al-MardiniProject manager	Approved	—	⁦2026-02-11⁩ 12:33
3	PMO review & impact analysis	Methodology review	Mariam Al-ZoubiPMO — analyst	Approved	—	⁦2026-02-12⁩ 13:40
4	Financial impact	Financial approval	Rasha Al-MudarresFinance	Approved	—	⁦2026-02-15⁩ 11:38
5	Contractual impact	Financial approval	Abdullah Al-UjailiProcurement & contracts	Approved	—	⁦2026-02-17⁩ 12:15
6	Change Committee	Technical acceptance	Dr. Ziad Al-AtassiChange Committee	Approved	—	⁦2026-02-19⁩ 10:01

Signatures

Project manager

Eng. Tarek Al-Mardini

Approved⁦2026-02-11⁩

PMO review & impact analysis

Mariam Al-Zoubi

Approved⁦2026-02-12⁩

Financial impact

Rasha Al-Mudarres

Approved⁦2026-02-15⁩

Contractual impact

Abdullah Al-Ujaili

Approved⁦2026-02-17⁩

Change Committee

Dr. Ziad Al-Atassi

Approved⁦2026-02-19⁩

Change request

Prints the form and its approval log on A4.

The request in Change requests

Approval path

Read from the approval engine: the steps, their holders and the time limits in working days.

The chain in the approval engine

Chain: Change request approval · version ⁦5⁩

Submitted by Eng. Tarek Al-Mardini on ⁦2026-02-10⁩

Technical acceptance
Project manager
Eng. Tarek Al-Mardini · Project manager
Approved · ⁦2026-02-11⁩ at ⁦12:33⁩
Methodology review
PMO review & impact analysis
Mariam Al-Zoubi · PMO — analyst
Approved · ⁦2026-02-12⁩ at ⁦13:40⁩
Financial approval
Financial impact
Rasha Al-Mudarres · Finance
On the path because: Financial link?
Approved · ⁦2026-02-15⁩ at ⁦11:38⁩
Financial approval
Contractual impact
Abdullah Al-Ujaili · Procurement & contracts
On the path because: Contract link?
Approved · ⁦2026-02-17⁩ at ⁦12:15⁩
Technical acceptance
Change Committee
Dr. Ziad Al-Atassi · Change Committee
Approved · ⁦2026-02-19⁩ at ⁦10:01⁩

Steps that do not apply to this record

National Projects Steering Committee — the condition «Cost impact above the Change Committee’s authority?» does not holdFrom the authority matrix
Authority Executive Council — the condition «Cost impact above the Steering Committee’s authority?» does not holdFrom the authority matrix

Approval complete — the form is approved and in force.

Previous versions

Every version is kept with its status and what changed.

V2ApprovedCurrent⁦2026-02-23⁩
Approved by the committee
Eng. Tarek Al-Mardini
V1Returned for edit⁦2026-02-10⁩
The request as raised
Eng. Tarek Al-Mardini