MunjazStrategy & projects
MunjazPMO PLATFORMProposal
Project proposal & feasibility study
Justification, objectives, benefits, cost and initial risks
- Form no.
- PSA-PMO-F01
- Template edition
- 2.1
- Version
- V2
- Form date
- 2024-06-09
Auto-filled — Filled by the platform from the project record, not typed.
- Project code
- PRJ-2026-014
- Project
- Unified Government e-Services Platform
- Portfolio
- Digital Government Services & Data Portfolio
- Sector
- Digital Transformation Sector
- Sponsor
- Eng. Khaled Al-Kayyali
- Project manager
- Eng. Tarek Al-Mardini
1The proposalAuto-filled
- TitleAuto-filled
- Unified Government e-Services Platform
- Proposed byAuto-filled
- Eng. Tarek Al-Mardini
- DepartmentAuto-filled
- Unified Government e-Services Platform Directorate
- Submitted onAuto-filled
- 2024-06-09
- Proposal numberAuto-filled
- DMD-2026-014
2Justification
The ministries and governorates run 68 government e-services through separate portals and legacy systems that do not talk to each other; a citizen deals with several bodies and service centres for a single transaction, and transactions that need checking take 21 days on average. The unified government e-services platform brings them into one digital journey: civil-status extracts, the «no criminal record» certificate, vehicle and property services, building permits from the administrative units, local fees and utility subscriptions.
3Objectives
- Bring 68 government e-services for citizens into one platform and one journey
- Cut the average time for transactions that need checking from 21 days to 5
- Lift citizen satisfaction with digital services to 88%
- Reduce cost per transaction by 60%
Strategic objectives served
- SO-5.1 — Integrated digital government services for citizens
- SO-6.1 — Comparable public-service quality in every governorate
- SO-5.2 — Sound governance and effective follow-up of projects and data
4Expected benefits
| Kind | Benefit |
|---|---|
| Satisfaction | Higher citizen satisfaction with digital government services — target 88 % |
| Cost saving | Lower cost per e-service transaction — target 900 SYP / transaction |
| Time saved | Shorter time for transactions that need checking — target 5 days |
5Cost & feasibility
Estimated cost
SYP 2.2B
Funding
Digital transformation investment plan 2025–2027, line 2-3-114
| Cost line | Amount |
|---|---|
| Build & run contract (incl. approved variation) | SYP 1.3B |
| Government data centre hosting | SYP 230M |
| Integration & digital-signature licences | SYP 180M |
| Authority internal team | SYP 152.5M |
| QA & project office support | SYP 135M |
| Change management & training | SYP 77.5M |
| Contingency reserve (5%) | SYP 110M |
| Total | SYP 2.2B |
6Initial risks
| Risk | Level | Proposed response |
|---|---|---|
| Civil-registry and interoperability-framework interfaces late | High | Treated in the risk management plan |
| Vendor integration engineers in short supply | High | Treated in the risk management plan |
| Late requirement sign-off by the service-owning ministries | Medium | Treated in the risk management plan |
| Service-centre staff resisting the digital procedures | Medium | Treated in the risk management plan |
| Critical penetration-test findings | Medium | Treated in the risk management plan |
Approval logChain: Proposal & feasibility approval · version 4
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Eng. Tarek Al-MardiniProject Manager, Unified Government e-Services Platform | Submitted | — | 2024-06-09 13:22 |
| 2 | Line manager endorsement | Technical acceptance | Eng. Lina Al-AttarThe requester’s line manager | Approved | — | 2024-06-10 11:02 |
| 3 | PMO review | Methodology review | Mariam Al-ZoubiPMO — analyst | Approved | — | 2024-06-11 12:09 |
| 4 | Portfolio manager review | Technical acceptance | Basel Al-MahayniPortfolio manager | Approved | Consistent with the portfolio plan and its priorities. | 2024-06-13 13:16 |
| 5 | Cost & funding review | Financial approval | Rasha Al-MudarresFinance | Approved | — | 2024-06-18 13:58 |
| 6 | Project Approval Committee | Technical acceptance | Dr. Reem Al-QabbaniProject Approval Committee | Approved | — | 2024-06-19 09:30 |
Signatures
Line manager endorsement
Eng. Lina Al-Attar
Approved2024-06-10
PMO review
Mariam Al-Zoubi
Approved2024-06-11
Portfolio manager review
Basel Al-Mahayni
Approved2024-06-13
Cost & funding review
Rasha Al-Mudarres
Approved2024-06-18
Project Approval Committee
Dr. Reem Al-Qabbani
Approved2024-06-19