Unified Government Contact Centre & AI Assistant
Add to watchlistOne number and contact centre for government services, with an Arabic AI assistant that answers questions, tracks requests and hands complex cases to the right officer.
Budget (BAC)
Actual cost
0% of budget
Progress
Estimate at completion
SPI · CPI
Forecast finish
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Milestones
Contractual, executive, payment, regulatory and project milestones: planned, forecast and actual dates, delay, owner, evidence and approval.
Milestone runway
The hollow diamond is the approved baseline date, the solid one the actual or forecast, the line between them the delay
Milestone register
Display options
| Project plan approvedMS-G1 | Executive | 2027-06-15 | 2027-07-11 | +26 days | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | At risk | 0 | Not requested |
| Designs approvedMS-G2 | Project | 2027-10-19 | 2027-12-04 | +46 days | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | At risk | 0 | Not requested |
| Build completeMS-G3 | Contractual | 2028-04-24 | 2028-07-10 | +77 days | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | At risk | 0 | Not requested |
| Testing & acceptance completeMS-G4 | Regulatory | 2028-08-27 | 2028-12-03 | +98 days | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | At risk | 0 | Not requested |
| Final handoverMS-G5 | Payment | 2028-12-31 | 2029-04-28 | +118 days | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | At risk | 0 | Not requested |
Deliverables register
Each deliverable with its acceptance criteria, files, versions, reviewer and approver, through its states from draft to approved.
Progress counted from deliverables
Project progress = the sum of the weights of deliverables accepted with a completion certificate. Nothing counts before it is accepted and certified.
Weights sum to 100%
Counted
0%Awaiting acceptance
0%Not handed in
100%Deliverable flow
Display options
| Project plan & baseline024-D1 | 4% | — | Draft | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | Ibrahim Al-Saeed | 2027-04-13 | V0 | 0 of 3 |
| Monitoring & reporting024-D2 | 4% | — | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | Ibrahim Al-Saeed | 2027-06-15 | V0 | 0 of 3 |
| Business requirements024-D3 | 9% | — | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | Ibrahim Al-Saeed | 2027-08-17 | V0 | 0 of 3 |
| Solution design024-D4 | 9% | — | Draft | Eng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011khaled.alkayyali@psa.gov.sy | Ibrahim Al-Saeed | 2027-10-19 | V0 | 0 of 3 |
| Release 1024-D5 | 13% | — | Draft | Eng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011khaled.alkayyali@psa.gov.sy | Ibrahim Al-Saeed | 2027-12-20 | V0 | 0 of 3 |
| Release 2024-D6 | 13% | — | Draft | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | Ibrahim Al-Saeed | 2028-02-21 | V0 | 0 of 3 |
| Integrations024-D7 | 13% | — | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | Ibrahim Al-Saeed | 2028-04-24 | V0 | 0 of 3 |
| System testing024-D8 | 10% | — | Draft | Eng. George HaddadEng. George HaddadDirector, Data Centres & Government NetworkP-024george.haddad@psa.gov.sy | Ibrahim Al-Saeed | 2028-06-26 | V0 | 0 of 3 |
| User acceptance testing024-D9 | 10% | — | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | Ibrahim Al-Saeed | 2028-08-27 | V0 | 0 of 3 |
| Training & change024-D10 | 8% | — | Draft | Ibrahim Al-SaeedIbrahim Al-SaeedDirector General, Government Services in the GovernoratesP-046ibrahim.alsaeed@psa.gov.sy | Ibrahim Al-Saeed | 2028-10-29 | V0 | 0 of 3 |
| Go-live & handover024-D11 | 7% | — | Draft | Eng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011khaled.alkayyali@psa.gov.sy | Ibrahim Al-Saeed | 2028-12-31 | V0 | 0 of 3 |
| Total · 11 | 100% |