Planning and Statistics Authority
Project charter
Government Services Mobile App — New Release
APPROVEDV2Approved 2025-10-03
1Project identity
Required at this stage- Project name
- Government Services Mobile App — New Release
- Project code
- PRJ-2026-015
- Project sponsor
- Eng. Khaled Al-KayyaliEng. Khaled Al-KayyaliDeputy President, Digital TransformationP-011khaled.alkayyali@psa.gov.sy
- Project manager
- Kinan AzzamKinan AzzamSenior Digital Delivery Consultant — National PMOP-041kinan.azzam@psa.gov.sy
- Project owner
- Basel Al-MahayniBasel Al-MahayniDirector General, Digital Government Services & Portfolio Manager, Digital Government Services & DataP-003basel.almahayni@psa.gov.sy
- Portfolio & programme
- Digital Government Services & Data PortfolioGovernment e-Services Programme
- Type & methodology
- Digital · Scrum
- Current phase
- 4Execution
2Background & rationale
Required at this stageThe new release of the government services app: the most-used services, request tracking, notifications and bank e-payment.
3Objectives
Required at this stage- 1Integrated digital government services for citizens
Serves the strategic objectives:SO-5.1Integrated digital government services for citizens
4Scope
Required at this stageIn scope
- The new release of the government services app: the most-used services, request tracking, notifications and bank e-payment.
- Identity checks against the civil registry
- Integration with internal systems
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
5High-level requirements
Required at this stage- 1Identity checks against the civil registry
- 2Integration with internal systems
- 3Accessibility and UX standards
6Deliverables
Required at this stage| 1 | Project management plan | 2025-10-24 |
| 2 | Main deliverable — stage 1 | 2026-06-08 |
| 3 | Main deliverable — final stage | 2026-11-24 |
| 4 | Final report | 2027-01-31 |
7Key milestones
Required at this stage- Charter approved2025-10-03
- Contract signed2025-12-21
- 50% of works complete2026-06-08
- Provisional acceptance2026-12-23
- Closure2027-01-31
8Budget
Required at this stage- Main contract72.2%SYP227.5M
- Supervision & consulting14.3%SYP45M
- Internal team8.7%SYP27.5M
- Contingency reserve (5%)4.8%SYP15M
The delivering body’s investment-plan allocationsTotalSYP315M
9Timeline
Required at this stage10Key risks
Required at this stage- No risks recorded yet.
11Constraints
Required at this stage- Stay within the approved budget
- Comply with the unified contracts law (Law 51 of 2004)
12Assumptions
Required at this stage- Named internal staff available throughout
- Approvals land within the workflow’s action time limits
13Stakeholders
Required at this stage- Project sponsorDecisions and funding
- Project ownerAccepts deliverables, owns benefits
- National Project Management Office (PMO)Governance and compliance
14Success criteria
Required at this stage- 1Delivered within the approved budget
- 2On the approved date ±5%
- 3Target benefits within 12 months
15Governance structure
Required at this stage- Change CommitteeApproves scope, cost and schedule changesWeekly
- Project Approval CommitteeMethodology compliance, data quality, stage gatesFortnightly
- Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly