Planning and Statistics AuthorityMunjaz11My actionsNotificationsالعربية
PRJ-2026-015On track4ExecutionScrumIn progressDelivered by:Ministry of Communications and Information Technology

Government Services Mobile App — New Release

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The new release of the government services app: the most-used services, request tracking, notifications and bank e-payment.

Project managerKinan AzzamProject sponsorEng. Khaled Al-KayyaliProgrammeGovernment e-Services Programme

Budget (BAC)

SYP 315M

Actual cost

SYP 193.8M

⁦62%⁩ of budget

Progress

⁦64%⁩Awaiting acceptance ⁦10%⁩

Estimate at completion

SYP 302.9M

SPI · CPI

1.02Schedule performance index · 1.021.04Cost performance index · 1.04

Forecast finish

⁦2027-01-28⁩

On baseline

ExecutionStage ⁦4⁩ of ⁦5⁩

Next gate:Closure23 December 2026

  1. Pre-start · CompletePre-start · Complete
  2. Gate into «Initiation»DecisionGoDate6 August 2025Initiation · CompleteInitiation · Complete
  3. Gate into «Planning»DecisionGoDate5 October 2025Planning · CompletePlanning · Complete
  4. Gate into «Execution»DecisionGoDate21 December 2025Execution · Current stageExecution · Current stage
  5. Gate into «Closure»DecisionNot held yetDate23 December 2026Closure · Not startedClosure · Not started

Change request

The change, its impact analysis and the approval decision

Electronic forms
Planning and Statistics AuthorityMunjazStrategy & projectsMunjazPMO PLATFORM

Execution

Change request

The change, its impact analysis and the approval decision

Form no.
PSA-PMO-F09
Template edition
3.1
Version
V1
Form date
⁦2026-09-14⁩
In approvalCR-2026-016Bring scan-to-verify documents into the app’s first release

Auto-filled — Filled by the platform from the project record, not typed.

Project code
PRJ-2026-015
Project
Government Services Mobile App — New Release
Portfolio
Digital Government Services & Data Portfolio
Sector
Local Development & Governorates Sector
Sponsor
Eng. Khaled Al-Kayyali
Project manager
Kinan Azzam

1The change

TitleAuto-filled
Bring scan-to-verify documents into the app’s first release
KindAuto-filled
Deliverables
Requested byAuto-filled
Kinan Azzam
Raised onAuto-filled
⁦2026-09-14⁩

Reason

A request to put document verification into the app’s first release

Justification

Document verification is among the services citizens and bodies use most

2Impact analysis

Cost

+SYP 8M

Schedule

+10 days

Risk

9 → 12

Benefits

+4%

Risk impact

Loads the shared team further

Benefits impact

15% more expected app downloads

3The approval decision

The PMO’s recommendation

The national PMO recommends deferring to release 2

Change Committee decision
Not taken yet
Decided on
⁦2026-09-29⁩
Decision number
DEC-2026-027

Approval logChain: Change request approval · version ⁦5⁩

Every decision on the form — who, their role, the note and the time. It prints with the form.

#StepKindNameDecisionNoteDate & time
1Author—Kinan AzzamSenior Digital Delivery Consultant — National PMOSubmitted—⁦2026-09-14⁩ 10:31
2Project managerTechnical acceptanceKinan AzzamProject managerApproved—⁦2026-09-15⁩ 12:45
3PMO review & impact analysisMethodology reviewMariam Al-ZoubiPMO — analystApproved—⁦2026-09-16⁩ 13:52
4Financial impactFinancial approvalApproval engineFinancePre-breach alert—⁦2026-09-20⁩ 08:00

Signatures

Project manager

Kinan Azzam

Approved⁦2026-09-15⁩

PMO review & impact analysis

Mariam Al-Zoubi

Approved⁦2026-09-16⁩

Financial impact

Rasha Al-Mudarres

Awaiting decision

Change Committee

Dr. Ziad Al-Atassi

Later

Issued from Munjaz — Planning and Statistics Authority · ⁦2026-10-28⁩Form PSA-PMO-F09 · version V1

Change request

Prints the form and its approval log on A4.

The request in Change requests

Approval path

Read from the approval engine: the steps, their holders and the time limits in working days.

The chain in the approval engine

Chain: Change request approval · version ⁦5⁩

Submitted by Kinan Azzam on ⁦2026-09-14⁩

  1. Technical acceptance

    Project manager

    Kinan Azzam · Project manager

    Approved · ⁦2026-09-15⁩ at ⁦12:45⁩

  2. Methodology review

    PMO review & impact analysis

    Mariam Al-Zoubi · PMO — analyst

    Approved · ⁦2026-09-16⁩ at ⁦13:52⁩

  3. Financial approval

    Financial impact

    Rasha Al-Mudarres · Finance

    On the path because: Financial link?

    Delegated to Omar Al-Nahhas

    28 working days overdueAction time limit exceeded · Limit 2 working daysLimit 2 working days · Due ⁦2026-09-20⁩

    Pre-breach alert at ⁦75%⁩ — sent ⁦2026-09-20⁩

    Waiting on Omar Al-Nahhas
  4. Technical acceptance

    Change Committee

    Dr. Ziad Al-Atassi · Change Committee

    Delegated to Dr. Reem Al-Qabbani

    Limit 3 working days · Expected by ⁦2026-09-23⁩

Steps that do not apply to this record

  • Contractual impact — the condition «Contract link?» does not hold
  • National Projects Steering Committee — the condition «Cost impact above the Change Committee’s authority?» does not holdFrom the authority matrix
  • Authority Executive Council — the condition «Cost impact above the Steering Committee’s authority?» does not holdFrom the authority matrix

Previous versions

Every version is kept with its status and what changed.

  1. V1In approvalCurrent⁦2026-09-14⁩

    The request as raised

    Kinan Azzam

Only one version so far.

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