Preliminary score from screening — confirmed after evaluation
Estimated cost
SYP 85M
Net present value
—
After the business case
Internal rate of return
—
After the business case
Payback period
—
After the business case
Rank in the 2027 plan
—
Gate into «Submitted»DecisionGoDate12 October 2026DraftComplete
Gate into «Initial review»DecisionNot held yetNext gateSubmittedCurrent stageCurrent stage
Gate into «Feasibility»DecisionNot held yet3Initial reviewNot started
Gate into «Evaluation»DecisionNot held yet4FeasibilityNot started
Gate into «Committee review»DecisionNot held yet5EvaluationNot started
Gate into «Approved»DecisionNot held yet6Committee reviewNot started
Gate into «Prioritized»DecisionNot held yet7ApprovedNot started
Gate into «Converted to project»DecisionNot held yet8PrioritizedNot started
9Converted to projectNot started
The request as filed
What the requester wrote on the intake form
Problem
62% of citizens’ enquiries about the unified e-services platform are repeats (request status, fees, required documents) that tie up the contact centre.
Current state
There is no assistant on the platform, and service guides are spread over the ministries’ websites.
Objective
An Arabic AI assistant inside the unified e-services platform that answers about requests and fees around the clock and hands complex cases to an agent.
Expected scope
A language model grounded on the government service guides, request-status lookup after a civil-registry check, and platform and app channels.
At the initiation gate the national steering committee made classifying the partner bodies’ data under the approved data-protection policy a condition.
Recommendation: Tie any analytics, AI or survey request to the data-governance outputs and name the data owners before evaluation.
