MunjazStrategy & projects
MunjazPMO PLATFORMProposal
Project proposal & feasibility study
Justification, objectives, benefits, cost and initial risks
- Form no.
- PSA-PMO-F01
- Template edition
- 2.1
- Version
- V1
- Form date
- 2026-10-12
Auto-filled — Filled by the platform from the project record, not typed.
- Proposal no.
- DMD-2026-010
- Proposal
- AI assistant in the unified e-services platform
- Portfolio
- Digital Government Services & Data Portfolio
- Sector
- Digital Transformation Sector
- Sponsor
- Eng. Khaled Al-Kayyali
- Proposed by
- Moaz Kaddour
1The proposalAuto-filled
- TitleAuto-filled
- AI assistant in the unified e-services platform
- Proposed byAuto-filled
- Moaz Kaddour
- DepartmentAuto-filled
- Data & AI Directorate
- Submitted onAuto-filled
- 2026-10-12
- Proposal numberAuto-filled
- DMD-2026-010
2Justification
The problem or need
62% of citizens’ enquiries about the unified e-services platform are repeats (request status, fees, required documents) that tie up the contact centre.
Today
There is no assistant on the platform, and service guides are spread over the ministries’ websites.
3Objectives
- An Arabic AI assistant inside the unified e-services platform that answers about requests and fees around the clock and hands complex cases to an agent.
Strategic objectives served
- SO-5.1 — Integrated digital government services for citizens
- SO-2.2 — Rebuild damaged areas and provide replacement housing
4Expected benefits
| Kind | Benefit |
|---|---|
| Cost saving | 40% of repeat enquiries handled by the assistant |
| Satisfaction | Service 24/7 |
5Cost & feasibility
Estimated cost
SYP 85M
Funding
—
6Initial risks
| Risk | Level | Proposed response |
|---|---|---|
| No initial risks recorded | ||
Approval logChain: Proposal & feasibility approval · version 4
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Moaz KaddourData Engineer | Submitted | — | 2026-10-12 12:09 |
| 2 | Line manager endorsement | Technical acceptance | Approval engineThe requester’s line manager | Pre-breach alert | — | 2026-10-14 08:00 |
Signatures
Line manager endorsement
Eng. Lina Al-Attar
Awaiting decision
PMO review
Mariam Al-Zoubi
Later
Portfolio manager review
Basel Al-Mahayni
Later
Cost & funding review
Rasha Al-Mudarres
Later
Project Approval Committee
Dr. Reem Al-Qabbani
Later